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Not receiving the security code to sign in
I have added no-reply@dropbox to my contacts and it’s still not working, please help!
5 Replies
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- Hannah
Dropbox Community Moderator
Sorry to hear about this, Chrisnunez.
If you've also checked your spam folder and the email isn't there either, you can submit a help request to our support team directly.
To do so, open a private browsing/incognito window and go to this page, fill in the form and submit your request.
Once you have your ticket number, please send it to us as well.
Thanks!
- I followed your steps and didn’t receive a ticket number I just created two more threads.
- Megan
No worries, Chrisnunez!
I just created a ticket on my end for you. Reply back to me, and we'll take it from there!
See you soon!
- Thank you!
- How long do responses take usually?
