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Our Business admin account has been hacked and we cannot get a hold of support.
Does anyone know how to get assistance on a hacked account? Our CEOs business admin account has been compromised, and she has been kicked out. No one at Dropbox is answering our requests and there is no direct number to talk to a real human. We are panicking since we work with very important data and have deadlines. We need help! She cannot access her account at all, and it is the admin account, therefor she cannot put in a request. We are a paying customer as well. SO frustrating!!
11 Replies
Megan thank you! I got the email from Devin. I appreciate the help sincerely!
- Megan
Dropbox Community Moderator
Hey leadteam, sorry to hear about that!
I truly understand how frustrating the situation must be for you and your team.
Please know that your concerns are important to us. I checked, and saw that one of your tickets have been escalated to our specialized team, and they will be in touch with you as soon as possible.
Thank you for your patience, and understanding!
Last two are: #24996896 and #24996386
Well then you have never worked with serious data before and hackers. We expect high security as a paying customer...quite frankly we have to work on the weekends too. So, we would rather have customer service than nothing, this impacts people's lives. The least we ask for is a response.
We have done a couple but the last one was: #24996989/#24996979/#24996967 Thanks
- Mark
Super User II
To me an acceptable response is 24 to 48 hours (working). Unless you are paying for expediated support then you cannot expect things to be done instantaniously - especially over a Bank Holiday weekend.
For the products and services I cannot be without I have paid redundancy and backup systems in place based upon business continuity plans and risk assessments.
Oh well sorry I am taking it out on you. I thought you were connected! Do you really like DropBox if this is their customer service? I just cant believe it.
- Mark
I have submitted 6 tickets now and no one is able to get back to me
And everytime you've moved yourself to the back to the queue.
Try and close the newest ones at http://www.dropbox.com/support.
Can you please help me in any way?
No. I dont work for Dropbox sorry.
This is an emergency situation. We work with government data
You need to activate your Business Continuity plans and if needed restore from backups until Dropbox get back to you.
Why are we not able to speak to anyone, this is insane! This is an emergency situation. We work with government data. I have submitted 6 tickets now and no one is able to get back to me? Even though we pay a lot for this? Can you please help me in any way? This is serious stuff.
