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Gamefaceshortstop's avatar
Gamefaceshortstop
New member | Level 2
2 years ago

Password issue as I don't have access to the email address that the verification email is sent

I recently retired from my job and I have a Dropbox account that I paid for additional storage in.  I have lots of files in this account that I use for a non-profit that I volunteer for.  I KNOW my password for this account, but the system wants to sent a verification email to my old work account that I dont have access to.  My old employer is defunct now and there is no access to the old system.  Any suggestions?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    Gamefaceshortstop wrote:

    I KNOW my password for this account, but the system wants to sent a verification email to my old work account that I dont have access to.  My old employer is defunct now and there is no access to the old system.


    You can try contacting support, but usually without access to the email account, there's no way to access a Dropbox account if your password has expired, you've forgotten it or you're being sent a one-time security code.

     

    To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in. If you're not able to gain access to the account, Support can at least prevent any future charges.

     

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