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nic1994's avatar
nic1994
Explorer | Level 3
12 months ago

Password verification email not received

Hi. I didn't use my Dropbox account for few years. And when I was trying to login few days ago, the system told that the verification email of the 6 number was sent, but I didn't receive anything. How to fix the problem??

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hi there nic1994 - sorry to hear you're having issues with this.

     

    Have you checked your email's spam/junk folder as well, apart from your inbox? 

     

    Also, how long ago did you last log into the account in question?

     

    If it's been more than a year, it might  have been closed due to inactivity. 

     

    In any case, please keep me posted!

    • nic1994's avatar
      nic1994
      Explorer | Level 3

      Hi Walter,

       

      Yes,  checked spam/junk folder already, and follow the Dropbox team's suggest, add no-reply@dropbox.com into contact list of my email. But doesn't work at all.

       

      To check my email address, I've also ask the customer services team, they told that maybe the mail from Dropbox has been bounced before, cause the Dropbox system blocked my email as an invalid address.

       

      As you said, "If it's been more than a year, it might  have been closed due to inactivity." Does it means that I can't get my account back anymore ??

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        When you say you asked the team, are you referring to the Support team perhaps nic1994?

         

        In that case, do you happen to have a ticket ID as a reference? 

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