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Possible scam email sent directly from noreply@mail.hellosign.com
Hello! This morning I received a strange email from noreply@mail.hellosign.com and it was for a signature for a subscription for Geek $quad(?). It's $399 USD and I have no idea what this service would be for. I Googled the "customer support team" phone number and it came back as potentially being for an escort service in Florida. I checked my bank accounts, Paypal and Venmo, and don't see any pending charges. The signature request is also from an email and name I do not recognize and it appears they're a student at an Italian university(their email may have been hacked I'm guessing). So yeah, definitely not convinced this is a legit charge, but I can't lose $399 dollars either, so I guess I'm trying to see if this legit, or just spam. The fact that it was sent from a legitimate Dropbox email gives me pause. No, I did not click the links, but when I hover my cursor over the links in Chrome, I can see the URLs are for official Dropbox services. I called Geek Squad, just to confirm that there is no account in my name. I'm not sure if there's a specific way to contact Dropbox directly about this, or if this is the appropriate method. Thanks to anyone for offering help!
[Removed as per Community Guidelines]
Hi mellylouc, thanks for bringing this to our attention.
I've removed the image for your own privacy and security.
I'd recommend forwarding this email directly to abuse@dropbox.com in order to report this to the appropriate team for them to take action on it.
If you have any further queries, feel free to message back.
13 Replies
No, but I will soon. Thank you.
- Walter
Dropbox Community Moderator
Hey JLL68 - thanks for the additional report.
Did you send an email to abuse@dropbox.com as Jay suggested?
I received the same email this afternoon. As soon as I spoke to the person, I knew it was a scam. Dropbox, you need to address this ASAP before people lose money. They said I was going to be charged $588 if I don't cancel my order from Dropbox in 24 hours.
- Jay
Hi jakebrew, thanks for the info.
Please could you forward that email to abuse@dropbox.com in order for the team to be made aware of what you received, and in order for them to investigate further.
Thanks for reporting this interaction you had earlier.
I received 2 phone calls from someone called Danielle from STP, so i finally called them back and it all seemed suspicious, trying to recover money so they sent an email to me to sign. the email address was mailto:noreply@mail.hellosign.com and it was using dropbox sign and then a few minutes later the document no longer appeared. I did not sign anything
- Mark
Super User II
My mailbox search (all boxes) indicated that there was no such email sent by me, and even the original email I received was gone.
Dropbox, or in fact any other service has no such way of removing emails like that. However, personally, I find Outlook search especially is dire. It is so so poor at finding emails that I KNOW are there as I can see replies referencing it. This seems to be especially so if you've a larger mailbox. Being honest not sure on services such as Gmail etc. but I imagine its pretty common - and is getting worse with AI almost trying to force what it thinks we want to see rather than what we actually want to see!
That aside it may be worth just running a malware and virus check on your devices to be 100% certain they are safe!
By the way, if anyone has not and wants to forward it, might I recommend a screenshot instead of forwarding the actual email
Unfortunately email providers need the actual emails to work out where its come from to report spam etc. using its hidden headers etc.
Hello, Jay. I was fortunate enough to find this email when I searched the internet for "noreply@maiI.hellosign.com" and realize that this discussion was closed some time ago but still wanted to thank you. I have been receiving other such emails (other senders) and have been paying much closer attention since reading your post.
I'm so glad I found this thread. I just got the Bitdefender email too. Forwarded to dropbox
- Walter
Hey helloyiddy - thanks for letting us know about this and please keep us posted if anything else comes up!
