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choppa_adam's avatar
choppa_adam
Explorer | Level 4
3 years ago

Re: Leave team folder and migrate personal files back to Dropbox Pro

Hi. I accepted an invite to teams account but accidently selected merge.  Now my account has moved under the company invitation. How do i unmerge?

Also, why is there no way to contact support via a chat or something? 

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    choppa_adam wrote:

    I accepted an invite to teams account but accidently selected merge.  Now my account has moved under the company invitation. How do i unmerge?

    You can't do it. Only the team admin can. They need to convert your account back to an individual account. It's very important that they don't just delete you from the team as doing so would delete your account. If that were to happen they only have seven days to restore the account. They must convert it.

     

    Also, why is there no way to contact support via a chat or something? 

    There is a way, on the Support page, but Support is only available on business days. They don't work on the weekends or holidays.

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