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Reseting password needed but no access to the email address
Hi,
Dropbox forced me to reset the password but I cannot currently log in to the linked email to do so. The old password is not working to change the email address there via desktop where I am still logged in.
Old password not working to change the email address and email address not working to reset a new password. Endless circle.
Can anyone help, please?
I also contacted my mail provider, but the email address has been stolen and I am not sure, how much they may help.
Thank for any suggestion that helps.
7 Replies
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- Mark
Super User II
As you are logged in and have access to the files the easiest (and quickest) thing to do is just set up a new account and move everything to that.
Otherwise you can TRY and ask for help, but, without access to the email you may struggle: www.dropbox.com/support while NOT logged in.
The thing is that I have many free GBs on this account so that creating a new one is not exactly what is the fuss about 😕
I also tried to change the password directly through the web browser and it is not working. It does nothing.
- Mark
The only people who can help are Dropbox support: www.dropbox.com/support. If you are a free user you need to make sure you are not logged in, even to here. An incognito window may help
Not sure what I am looking for when not signed in (new browser, anonymous window). I cannot see any email or direct link to support, anyway.
Will you help?
Ok, I found some contact support window, so hopefully they help (1-2 business days).
Hello
I have my dropbox, which I pay for every month DKK 99
I have forgotten my password for the email itself, so I cannot log in to the email called [personal information removed per the Community's Guidelines] as it has been closed due to a forgotten password. I have created a new email that I would like to change to- Mark
Are you able to log in to Dropbox? If so have you tried changing it via www.dropbox.com/account ?
If not https://help.dropbox.com/account-access/lost-email-access
