One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Forum Discussion
Carol4023
2 years agoNew member | Level 2
Security
My ex is using my email for his Dropbox. I havent used Dropbox before and have just started to use it and his name is on my account.
- Carol4023New member | Level 2Can anybody help to block him or help me to get my account back
- Rich
Super User II
Carol4023 wrote:
Can anybody help to block him or help me to get my account backYou have two options. You can change the email address on the account to his, and then you can start your own account with your own email address. Or you can change the password on the account and use the Security page to remove any of his devices/sessions, and he won't be able to access the account.
I'd also suggest enabling two-step verification on your account as an added security measure. If you do, be sure to save the emergency backup codes you'll be given.
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!