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TheLegend's avatar
TheLegend
New member | Level 2
2 years ago

Shared folder viewed in users personal folder, not in the root folder

I'm admin of our Dropbox account.

I have a folder in the root called Accounting

When I invite a new user access to this folder and they navigate to it on the their desktop it is in their personal folder instead of the Root of Dropbox 

Dropbox/JohnDoe/Accounting.

That doesn't make sense because it is in 

Dropbox/Accounting. 

 

How can I show this in the root of the Dropbox folder in Explorer?

4 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi TheLegend, thanks for bringing this to our attention.

     

    Was the user invited to the folder itself, or the Accounting folder?

     

    This will help me to assist further!

  • TheLegend's avatar
    TheLegend
    New member | Level 2
    2 years ago

    The Accounting folder from the admin console. 

    I clicked the Share to Dropbox and entered the users name and the User got an invite 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the info, as this is related to account specific information, I'd recommend contacting the support team directly for them to assist further. 

  • nada_dbx's avatar
    nada_dbx
    Helpful | Level 6
    2 years ago

    Hi one follow up question - is the user a member of your Dropbox team?

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