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Hello Guys,
I have 2FA set up to my email but I'm not receiving an email with 2 FA code in order to sign in to my paid Drop Box ,
Can someone please help ?
Thank you.
3 Replies
- Nancy
Dropbox Community Moderator
Welcome to the Community, Kelthzard!
It sounds like you’re receiving the one-time security code to your email (which is different to 2FA).
Can you send me a screenshot of what you see while trying to log in though, so that I can confirm? Please make sure to mask your email address before adding it to the forum.
Give me a nudge, when you’re ready.
- Hello Nancy thank you for answering me the problem i m having is when i enter my username and enter my password there a code that should go to my email whenever i open my email i never receive the code and i m stuck there i need documents to work on and never receiving the code to my email
- Hannah
Hey Kelthzard, can you try to login from a different browser to see if that helps?
If not, make sure to also check your spam folder and add no-reply@dropbox.com to your email contacts as well and try again.
