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KWell's avatar
KWell
New member | Level 2
2 years ago

Someone else's pictures being uploaded using my email.

I kept getting emails addressing someone named 'Jamie', and when I logged into my account today, none of my pictures are there, and someone else's name is now on my account, and they're pictures are under my email address. I have changed my password, but want to know where my pictures are, and how this person was able to do this without me ever even receiving an email to confirm name, or password changes.
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi KWell, thanks for bringing this to our attention.

     

    Have you previously signed into your account on another device or browser elsewhere? Do you see any unknown devices or sessions here?

     

    Have you check the security of your email address to see if there were any unknown logins there?

     

    This will help me to assist further!

    • KWell's avatar
      KWell
      New member | Level 2
      No, I haven't signed in anywhere else, and my current device is the only one listed.

      My email had no suspicious activity, though I updated security measures there to be sure anyway
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Have you been able to login to your Dropbox account and change the name on it from this page?

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