One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Forum Discussion
Heath J.
20 days agoNew member | Level 1
The Dropbox website doesn't allow me to log in, only to sign up with a new account.
I go to the Dropbox webiste and click the "Log-in" link at the top right, it takes me to the page, Login page.
I enter my email address, and it takes me to a page to sign up, not to login.
For some reason, this form does not allow me to upload a screenshot.
I can get to my Dropbox account using the app but not directly from Dropbox.com
This has been reported on the Dropbox forum site in the past without a resolution.
Any help?
Thank you.
- Heath J.New member | Level 1
When I try to upload the screenshot, it says, "Upload Failed."
If I try to add the Dropbox link here, via "Insert Link" or Insert Photo URLthe error says:
"Content not published: Your post contains invalid HTML. Remove the following invalid tags before publishing."
Again, it allows me to click "Sign In" but takes me to the "Sign Up" page.
I have tried this with both the Safari and Chrome browsers. No luck.
- Nancy
Dropbox Staff
I see, thanks for giving this a try in any case; let’s check one more thing.
If you open your Dropbox app and go to your linked email address there, is it the exact same as the one you’re using to access Dropbox on the web?
- Heath J.New member | Level 1
Hi Nancy,
The accounts are the same. I restarted my computer a 2nd time, and it seems to work now. I appreciate your help.
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!