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Monster1926's avatar
Monster1926
New member | Level 1
2 years ago

"There was a problem completing this request" error when trying to join a Dropbox team

Hello together, im in no team and i want to joyn a dropbox team from a invite. When i try to joyn the team i have a error "There was a problem completing this request. What can i do ?
dropbox business
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the update here, Monster1926.

Just to confirm, you're not already a member of another team or perhaps a trial team, right?

Do you see that you have just a free Basic account, when you check your account settings here?

Monster1926's avatar
Monster1926
New member | Level 1
2 years ago

Hallo Hannah,

no im not member ofy any Team.

And now i have only i basic account.

Here the screenshot. I click on your link.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for that, Monster1926.

    Is it possible to check with the admin, to see if the invite is still active?

    Perhaps they'll need to resend it.

    • Monster1926's avatar
      Monster1926
      New member | Level 1
      2 years ago

      Hello Hannah,

      i do this yesterday. The invite is still actice.

      He send me yesterday a new one. In the settings on dropbox i can see the team too but cant join.

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        I see, thanks for checking, Monster1926.

        Can we send you an email, so we can take a closer look into this?

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