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Monster1926's avatar
Monster1926
New member | Level 1
2 years ago

"There was a problem completing this request" error when trying to join a Dropbox team

Hello together, im in no team and i want to joyn a dropbox team from a invite. When i try to joyn the team i have a error "There was a problem completing this request. What can i do ?
dropbox business
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for that, Monster1926.

Is it possible to check with the admin, to see if the invite is still active?

Perhaps they'll need to resend it.

Monster1926's avatar
Monster1926
New member | Level 1
2 years ago

Hello Hannah,

i do this yesterday. The invite is still actice.

He send me yesterday a new one. In the settings on dropbox i can see the team too but cant join.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I see, thanks for checking, Monster1926.

    Can we send you an email, so we can take a closer look into this?

    • Monster1926's avatar
      Monster1926
      New member | Level 1
      2 years ago

      Hi,

      of course you can send me.

      You have my email right ?

      I more question. How many days must past to join a new team ? Can it be that this ist the problem ? I leave the old team 4 days ago.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        I see, thanks for this info, Monster1926.

        Can we reach out to you via email, so we can check what the issue is internally?

    • Monster1926's avatar
      Monster1926
      New member | Level 1
      11 months ago

      Hello Hannah,

      i have the same problem again.

      The solutions was to remove the request from any team from the dropbox support.

      But why happens this ? Now i try to join another team and i have the same problem.

      Can you please remove any request please.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        11 months ago

        No worries, we'll have a look into this together Monster1926.

        Please check your emails, I just sent you one. 📩

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