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SteveS 's avatar
SteveS
New member | Level 1
12 months ago

Unable to delete account - nothing happens on a browser and getting an error on the app

So I have a free account and no longer need it. I have tried the steps on website to delete the account but when I get to the end after putting in my password nothing happens. I have tried deleting t...
Create or delete account
security
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hey SteveS , thanks for bringing this to our attention.

Would you mind sending us a screenshot of the error you're seeing when trying to delete the account?

Also, when you originally created the account, did you sign up using your email address and password, or did you choose to sign in with Google/Apple?

Let me know and we'll go from there.

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