Forum Discussion

anonymous's avatar
anonymous
2 months ago

Unable to delete account. Getting error: "something went wrong, an unknown error occurred".

I am unable to delete my Dropbox account. 
created the account with my Apple ID and private relay for email.

when trying to delete from the app, I got an error saying “something went wrong, an unknown error occurred”

trying to delete from chrome and safari, it first made me create a password and then once created and attempting the deletion of the account, it downloads a 0 byte file called “post_delete”…. 

does anyone have guidance?

  • Hi, Can you visit your Plan page here, what plan does it show exactly there?

    If you're on a paid plan, or even a free team structure, you'll not be able to "delete" the account.

    • anonymous's avatar
      anonymous

      I am just on basic at the moment 

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II

        Have you tried a different browser?

        Cleared cache and cookies etc.?