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Joh 's avatar
Joh
New member | Level 2
3 years ago

Verrifying a/c when username is a defunct email address

I initially set my dropbox account up with an email address that is now obsolete. Therefore when I try to log in, id codes get sent to this email address. I can log in through google and receive a notfiicaton that I have logged in to my new email address. However,  when I go to set up 2 factor verification, dropbox wont accept my google password. 
 
How can I change this please
Thanks
account access
Permissions
security

1 Reply

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Joh, thanks for bringing this to our attention.

     

    Are you able to recreate the email address in order to receive the verification code?

     

    This will help me to assist further!

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