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Lee77's avatar
Lee77
New member | Level 2
2 years ago

What is this email "We recommend completing your Dropbox Setup ASAP" referring to?

Email from Dropbox: ‘ATTN We recommend completing your Dropbox Setup ASAP’. Don’t know what this is referring to & chatbot no help. I only use Dropbox to keep a few backup files.

4 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Lee77, and thanks for your post!

     

    Do you mind sending me a screenshot of the email you received (while hiding your personal email address)? Also, what’s its sender? 

     

    Did you set up a new Dropbox account recently by any chance? 

     

    Ping me, when you’ve got more updates.

  • Lee77's avatar
    Lee77
    New member | Level 2
    2 years ago
    Hi Nancy, thanks for quick response.
    I’ve had a Dropbox acc since 2016 & I only use to keep a couple of backup files from a small app. The only change is about 6months ago I upgraded my smartphone.
  • Lee77's avatar
    Lee77
    New member | Level 2
    2 years ago
    I’m not sure how to ping you with photos of the email?
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    To attach your photos here, you can click on the small camera icon above your message box on the forum. Here’s a little visual, as well: 

     

     

    Have you received multiple emails of that sort, or just one?

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