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chanah-12's avatar
chanah-12
New member | Level 2
2 years ago

When trying to log in, it says there's no account

Hi I have a Dropbox account that is connected with my email. I made it in 2015. When I tried to sign in a couple weeks ago it said I didn’t have a profile and I will have to make a new one. Is someone able to help me access the former account that I used to use?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    chanah-12 wrote:
    Hi I have a Dropbox account that is connected with my email. I made it in 2015. When I tried to sign in a couple weeks ago it said I didn’t have a profile and I will have to make a new one.

    When was the last time that you accessed the account?

     

    If the account was idle for more than a year it would have been deleted due to inactivity. Once an account has been deleted, there's no way to recover it.

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