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Forum Discussion
chanah-12
2 years agoNew member | Level 2
When trying to log in, it says there's no account
Hi I have a Dropbox account that is connected with my email. I made it in 2015. When I tried to sign in a couple weeks ago it said I didn’t have a profile and I will have to make a new one. Is someone able to help me access the former account that I used to use?
- Rich
Super User II
chanah-12 wrote:
Hi I have a Dropbox account that is connected with my email. I made it in 2015. When I tried to sign in a couple weeks ago it said I didn’t have a profile and I will have to make a new one.When was the last time that you accessed the account?
If the account was idle for more than a year it would have been deleted due to inactivity. Once an account has been deleted, there's no way to recover it.
- chanah-12New member | Level 2Ok thank you for your help
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