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Forum Discussion
clientreleases
Dropbox Staff
Dropbox StaffStable Build 142.4.4197
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes.
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Windows
Standard Installer
Offline Installer
Mac OS X
Stand...
The autoupdate for macOS is failing to download every time and continuously retrying.
Trying to download and install via the installer app continuosly fails and retries - presumably as it downloads the same corrupt file.
The DMG for the offline installer is also corrupt and not recognised by the OS nor by Disk Utility.
This is for Dropbox 142.4.4197.dmg.
I have tried downloading on several Macs using different browsers and it never produces a valid download.
I would suggest the DMG file is corrupt?
Mark
Super User II
Super User IIIts working for others - have you tried the offline installer? https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Stable-Build-142-4-4197/m-p/579497/highlight/false#M6719
Well - I got there eventually with the offline installer. After trying to download the file several times on both macOS and Windows with as many browsers as possible, I eventually got a valid file using Safari on macOS, but even then the download was interrupted halfway through. When I look back over the files I downloaded, no two were the same size. Now, I have no other issues with downloading or internet access here, streaming etc are all smooth, so I have no idea what the cause of this corruption was. It remains the case that the auto-update agent was continuously downloading corrupted data in the background. I was only aware of the problem when I noticed network activity when I wasn't actively doing anything myself.
So I got to the latest update by manual means eventually. As to the why - no idea!
The MacAutoUpdate process, the Dropbox installer app, and downloading the .dmg file all fail at various points during the download. Dropbox support did not really have any ideas how to handle this. Other downloads from my computer of about the same size are fine, so it is not my internet connection (slow, but it does get there in the end). It seems to be Dropbox.com specific .
I was at v140.4.1951 and experiencing the hourly DropboxMacUpdate attempts to download something. I finally tried the offline installer for 142.4.4197 but I had to work at downloading it. The network connection to dropbox timed out every few minutes, but I was able to resume the download and eventually get the DMG. Once downloaded it installs and runs ok. We'll see what happens with DropboxMacUpdate now.
Can you define "work at downloading" a bit more? When I try re-downloading in Safari it just restarts from zero, so I never get the whole file. Are you using a downloading app or another browser? I am willing to try everything at this moment...
