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Dropbox Staff
Dropbox StaffStable Build 228.4.5567
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes.
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Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit...
vladgasan
Dropbox Product Manager
Dropbox Product ManagerHi all, thanks for sharing your observations!
What you’re experiencing may not actually be a bug. This is an expected behavior during Dropbox’s indexing process. After certain types of actions (like migration, reinstalling, renaming large folders, or applying a new build), Dropbox can reindex files to ensure everything is correctly cataloged and in sync across devices.
This reindexing can take longer than expected, especially if there are a lot of files or changes involved. While it might look like something is stuck, it’s usually just Dropbox working through that background process.
Your files remain fully available and usable during indexing. Nothing is lost or blocked. Dropbox continues to operate as normal while it rebuilds its internal index.
If you continue to see unusually prolonged indexing with no progress after a reasonable amount of time, feel free to reach out with logs so we can take a closer look. But in most cases, just letting it finish without interruption is the best course.
Appreciate everyone flagging their experiences. It helps others know what to expect!
My experience is similar to the other users. After a couple of days I still do not have stable Dropbox installations on my two laptops. On one, the files will not sync. On the other, the process of adding a small folder to be available offline causes the entire file structure to be re-downloaded and re-indexed. It is clear that this update is not ready for release. It should be paused.
Similar issue.
- still indexing 24 hrs later with no. of files pending fluctuating wildly.
- not prioritising newly added files for upload so unable to share a link with others hours after it was added which is really the core reason for using dropbox.
Hey Michael, it ended up taking me somewhere between 2-3 days in total to completely index again. It's extremely frustrating to experience but just know it should resolve itself as long as you leave your computer on and let it sync for the extended period of time.
I am in a location with limited (expensive) internet access this week, and the many hours of re-syncing and re-indexing tens of thousands of items (when only a handful of files have actually changed) is stopping me from doing any work on the laptop at the moment - fans are going full bore and the reindexing remaining figure seems to increase on a regular basis. It would've been good if this update could've been scheduled for manual install at a less critical time. Look forward to hearing what can be done to resolve. Many thanks.
