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Dropbox Staff
Dropbox StaffStable Build 228.4.5567
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Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit...
We noticed the same issue — synchronization takes an extremely long time. In addition, data is being made available offline without the command, which, in the case of multiple users, has now led to the hard drive becoming full and the sync being unable to continue.
Neal
Community Manager
Community ManagerHi KLRT_KRAG,
Thanks for letting us know and I'm sorry to hear about that! I've asked internally about why your data would be made available offline spontaneously.
As soon as I have an answer, I'll let you know immediately.
Neal, I too found that the upgrade didn't always respect the online/offline situation beforehand. Dropbox seemed to be downloading files but the folders were marked as online only in my case. It's quite laborious to go through and change the status of folders isn't it. This is part of the reason I went back to the previous version.
I too have noticed that the new symbols indicating online only are not accurate. I have folders that have been selected to have files stored locally, but the symbol indicates online only. But when going thru the folder and subfolders it appears that in fact the files are stored locally as desired. Makes it really hard to know if the files are really local or are online only. This "Stable Build" seems to be anything but stable.
- Neal
Hi jeremyklein & MarkDrye,
Thanks for letting is know! Our team is aware of this issue already and it is being investigated as we speak.
I'll hopefully have some news to share soon but thank you again in the meantime for sharing your feedback, the more reports we have, the easier it will be to solve the issue.
Hi Neal12345 I have seen a few "our team is aware of this" messages - but didn't hear anything concrete - is there in fact any news to share? This was a couple of days of wasted productivity and $$ for me, it would be useful to know how the problem came about - and, more importantly - how we'll get a heads-up in advance of changes that potentially might lead to this kind of issue in future? Many thanks
Hi Neal
We are experiencing the same issue with two other clients. We deployed the Dropbox Enterprise Installer, which means updates are handled automatically by Dropbox. Users with the latest version are experiencing the problem.
We were able to verify via the firewall logs when the downloads started — completely random times. This has now happened to 3 users in the past 2 days. Additionally, some users no longer see the sync icons in Windows, which is also causing confusion.
My question:
Should we revert to the older stable version and deploy the Enterprise Installer there? If so, how does the downgrade behave? Or would it be better to deploy a beta version?
And do you recommend the Enterprise Installer or the regular Dropbox client for businesses? What are the differences in terms of update intervals? We want to avoid such issues in the future...
