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Dropbox Staff
5 months agoStable Build 228.4.5567
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Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit...
Neal
Community Manager
5 months agoHi Rachel L.,
Welcome back to the Community and thanks for letting us know!
I can appreciate your situation (especially the strenuous circumstances your laptop is under). From a lot of the feedback I've seen on the Community, the more files and data you're syncing, the longer the process takes. I have also seen users mention that it's faster if your machine is left on rather than letting it go to sleep.
In regards to your ticket, have you tried responding to the support agent's last response?
Rachel L.
5 months agoExperienced | Level 12
I've left my computer on constantly so far, aside from one brief Internet outage (a few minutes), it's been syncing constantly for 2 days now, I'm not even using the computer to do other tasks--syncing only. It says roughly 293,000-odd files and 240-odd GB. (Oddly, it also says it's downloading 1600-odd files, though I told it to make everything online only until this is resolved.) Aside from one or two files in either direction, the file number and data amount never changes, always the same. Also oddly, only 3 random files appear in the activity popup, the same 3 files the entire time.
I can't do a screengrab but I'll try to attach a photo. It's been the same for 2 days now.
My help ticket's last response was to clear the Dropbox cache (I did, it indeed freed up my hard drive space, BUT there's a very slow creep of it starting to use this space again, it's shifted from 112GB to 109GB free, when I should be gaining space since I made everything online only) and let it sync; they then abruptly marked my ticket as solved before I could try this. My issue isn't solved yet. In addition to the ongoing syncing, the conflicted sync folders which were removed from my account at my request are still showing up on my laptop, while only one of my actual folders is showing up, the others have disappeared. :/ I don't know if that's related to me making them online only?--they always showed up before.
Plus there's all the nonsensical sync icons. Almost nothing is showing as being online only. Individual files are white-and-green checkmarks or green checkmarks, most folders are still syncing, a couple have a red X. Again, all but one of these are conflicted sync folders which shouldn't even be there, with only one legitimate folder (the other legit folders are missing).
I thought the folder issue might clear up once the sync is complete, but I have no way to know for sure, so I'm perplexed why my ticket was marked as solved.
EDIT, I see no option to attach a photo, I'll try a link?--though the forum keeps rejecting those too, it seems.
EDIT, I can't post a link to my image either even though there's a link option. Guess you'll just have to take my word for it. Whoever updated the forum format may want to look into this.
- Rachel L.5 months agoExperienced | Level 12
Will a link that's not a link work...? No idea how we're supposed to provide screengrabs here anymore.
i.imgur.com/RRYgtyT.jpg
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