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Dropbox Staff
5 months agoStable Build 228.4.5567
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Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit...
Rachel L.
5 months agoExperienced | Level 12
This is unacceptable!
Response I just sent to my help ticket which instructed me to delete the conflicted folders and try anew. My art folder is gone??--not even in my Dropbox deleted files! AND some of my subfolders, including one I use every day, are completely gone even from the conflicted folder!
EDIT: *deep breath* All right...okay. I apologize. The "missing" folder is in fact a subfolder and is still there. Sigh. But the rest of the mess persists.
An update, I've deleted all the conflicted folders, emptied the recycle bin, and cleared the Dropbox cache. This appears to have finally made everything online only. Restarted Dropbox. Started to sync but then paused it to check the folders I told it to ignore. It had added some conflicted folders (which no longer exist) and they were set to be offline--I did NOT manually choose that, and I previously set new files to be online, so Dropbox is changing settings on its own. I deselected them all again and resumed the sync. It quickly went through the files, but now seems stuck on 4 small conflicted sync files in the Dropbox folder: print (Selective Sync Conflict).css, main (Selective Sync Conflict).css, feed-icon16x16 (Selective Sync Conflict).png, and counter (Selective Sync Conflict).js. These files are the only conflicted ones remaining in the Dropbox folder and showing in the status box. It says they're synced so maybe they're not the issue, but Dropbox is still stuck syncing something, I don't know what. It shows no data, file number, or time remaining estimate. Just says "syncing." These 4 files have no non-conflicted copy I can see, and I don't know what files/programs they might be connected to, so I'm reluctant to delete them. What is Dropbox still syncing?
Even more bothersome, all of my original file folders (Special Characters in HTML_files, TehutiArt, TehutiBackups, TehutiCreations, TehutiFiles, TehutiMisc) are gone or invisible. They don't show up in the Dropbox folder, even as online only. I wish to manually select which folders to make offline but I literally can't do that if they aren't there.
Crud...I also just noticed that Selective Sync Conflict folders are appearing again on my mobile devices yet not the laptop (yet). Even worse!--I just noticed that the original TehutiArt folder, which I use every day, is missing from my account entirely! There's only the conflicted copy!
I'm pausing the sync yet again. I followed the instructions but this is a hopeless mess. I look forward to clear instructions on how to disable the update and start afresh. I also hope to get my original folders back!
- Rachel L.5 months agoExperienced | Level 12
There's an old link remaining to one of my original subfolders (which I since marked as online only) which no longer shows in the Dropbox folder though it seems it should?--when I tell it to ignore folders it does say they won't show on the hard drive yet how am I supposed to manually make things available offline without un-ignoring a folder and downloading EVERYTHING in it...? You used to be able to see online-only folders on your hard drive even if you couldn't open the files.
Anyway when I click this link I get an error message now (trying to attach image to post, hold on):

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