Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer (ARM64) Windows LTS(Long Term Support for Windows 7, 8, 8.1) Offline Installer (32 Bit) Offline Installer (64 Bit) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Enterprise Installer (Intel) Enterprise Installer (Apple Silicon) Linux x86_64 Offline Installer Fixed in this update: Fixed a crash on start up affecting a subset of macOS Tahoe users.

If updating and re-indexing all your files now means:*displaying contradictory/nonsensical sync icons which make sync status unclear;*downloading all your online-only content to your hard drive, eating up all the space;*still not being anywhere near finished indexing/downloading/syncing, so the app must be paused and the computer shut down as unusable in the meantime;*and creating a bunch of conflicted sync folders after being told to unlink and relink--then starting the indexing/downloading/syncing process all over again...is "expected behavior" and not a bug, I genuinely wish I'd been given the choice to opt out before this update messed up my computer. :(

My windows 11 laptop updated to 228.4.5567 this morning. Now it seems to be taking a really long time to index files. It seems to fluctuate between 40K & 50K files (out of around 400,000). It's keeping recent changes from syncing. I've paused sync & restarted sync. Shut down & rebooted the computer. I'm going to let it run all night, but it's causing a back log and others cannot see my recent changes. Anyone else experience issues with this build?

My experience is similar to the other users. After a couple of days I still do not have stable Dropbox installations on my two laptops. On one, the files will not sync. On the other, the process of adding a small folder to be available offline causes the entire file structure to be re-downloaded and re-indexed. It is clear that this update is not ready for release. It should be paused.

We noticed the same issue — synchronization takes an extremely long time. In addition, data is being made available offline without the command, which, in the case of multiple users, has now led to the hard drive becoming full and the sync being unable to continue.

I have managed to revert to the previous build. But the instructions are not very good. I have tried to explain the whole process here. This is based on a series of chats with Dropbox Support.You can opt out of the new version of Dropbox with these steps https://help.dropbox.com/installs/dropbox-for-windows What isn't stated in the above link is the process of logging in and out. It's more than just quitting Dropbox. You will need to log out of Dropbox and then log back in with these steps here https://help.dropbox.com/account-access/sign-in-out#logoutdesktopFurthermore, to recreate Dropbox folders you have to delete the old Dropbox folder once you are sure that Dropbox isn't running. Otherwise you end up with incorrectly named folders etc. Before you delete any folders, double check that Dropbox isn't running! The version number is still 228.4.5567 but there must be an internal switch that disables cloud files.The new install of (non-cloud-files) Dropbox will download all your folders afresh. Now here's the interesting bit. On the non-cloud version, it takes about a tenth of the time to completely recreate your local Dropbox folders compared to using the cloud files version. I managed to recreate all my folders in 3 hours compared with over a day with the cloud files version. Yes, the old version is ten times faster!It completely baffles me that Dropbox is prepared to push an upgrade that reduces sync performance by a factor of ten. Dropbox admits that "Dropbox is actively working to preserve the reliability and quality of our sync experience along with these changes" which rather implies to me that they know that the reliability and quality of the sync experience is lacking.

Stable Build 228.4.5567 | The Dropbox Community

49 Replies

Neal
Community Manager
5 months ago
Hi everyone,

Thank you for reporting this feedback to us.

We are currently looking into these issues and once we have more information, I'll update this thread.
MikeWatts
Helpful | Level 5
5 months ago
I let it run all night. It took exactly 24 hours to finish syncing.
I did notice that dropbox uses the term sync and index interchangeably and in my world they are two different things. If you hover your mouse over the taskbar icon it says "indexing" but if you click on the icon the pop up window says "syncing", that was part of my confusion. I thought all of the files had sync'd and it was now indexing the files and so I was concerned that changes hadn't updated across the drive yet.
It would also be nice if we were allowed to schedule the updates (and perhaps with a reminder that this could take a long time.)
I imagine this affects people who have their files stored locally(?)
MarkDrye
Helpful | Level 5
5 months ago
I am still struggling with this as well. Finally resorted to an uninstall/re-install which is not going all that well thus far (am having lots of selective sync errors). At this point am going into damage control mode to make sure no data is lost. What say you, Dropbox?
PKIEF
Explorer | Level 4
5 months ago
Left my laptop on overnight with the hope that it would finish indexing everything. However I woke up to the same cycling of it bouncing between the number of files and time remaining for it to index everything. Any updates on how to resolve this issue as soon as possible would be much appreciated.
PKIEF
Explorer | Level 4
5 months ago
My team is also experiencing this issue where it's taking near all day and continually syncing. It's been happening since this morning.
xiandai
New member | Level 2
5 months ago
Can't major version updates be scheduled for weekends? What if something goes wrong during workdays?
Dell_Dropbox
Community Manager
5 months ago
Thanks for notifying us of this, I'll pass the experience along to the team
MarkDrye
Helpful | Level 5
5 months ago
I've had this exact same experience...version updated this morning and has been indexing all day. Have not had this issue with previous updates.
MikeWatts
Helpful | Level 5
5 months ago
My windows 11 laptop updated to 228.4.5567 this morning. Now it seems to be taking a really long time to index files. It seems to fluctuate between 40K & 50K files (out of around 400,000). It's keeping recent changes from syncing. I've paused sync & restarted sync. Shut down & rebooted the computer. I'm going to let it run all night, but it's causing a back log and others cannot see my recent changes. Anyone else experience issues with this build?

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Stable Build 228.4.5567

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