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Forum Discussion

16 Replies

  • samertm's avatar
    samertm
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    TaiDragon wrote:

    Hi Samertm

     

    I am using Windows 7 version 6.1  Build 7601: Service Pack 1

     

    Thank you

     

    Tai


    Hey TaiDragon!

     

    Do you think you can do the following to help us diagnose the issue?

     

    Send us Dropbox's logs

    1. Open up the File Explorer.

    2. Paste this in the box in the top that shows the file path: %LocalAppData\Dropbox

    3. Right click on the "logs" folder and select "Send to > Compressed (zipped) folder"

    4. Email that file you just created, logs.zip, to me: samer@dropbox.com

     

     

    Best,

    Samer

  • samertm's avatar
    samertm
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    thomas l.14

     

    Hey!

     

    I just got some additional clarification from the team that owns the dialog boxes that show up when you try to delete a file:

     

     - There's another bug that caused a small lag between when you select the "Don't show again" checkbox and when we stop showing future dialogs. This is probably why you saw multiple duplicate dialog boxes. The team is working on a fix for it. For now, the workaround is to check "Don't show again" for all the dialogs that come up, even if they're the same, and the setting should be applied after a short amount of time.

     

     - After thinking about whether pressing "Cancel" should apply the "Don't show again" checkbox, the team decided against it because they don't want to confuse people by updating their settings when they click "Cancel". If you have any feedback about that, let me know and I'll forward it on to them.

     

    Thanks again for the feedback, and thanks for using Dropbox!

     

    Best,

    Samer

  • Stacie_H's avatar
    Stacie_H
    Explorer | Level 3
    5 years ago

    Is this really the most up-to-date version. The comments are from 2018 so just checking.

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