Forum Discussion

clientreleases's avatar
clientreleases
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Stable Build 53.4.67

Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes.   Download Windows Standard Installer ...
desktop
Fabiopfr's avatar
Fabiopfr
Explorer | Level 4
8 years ago

I´m having the same problem here. Tried the v51.4.66 and it still doesn´t work. At first I tried without uninstalling the v53 (and it didn´t work) and then I tried unistalling the v53 and it still didn´t work. Any other ideas?

samertm's avatar
samertm
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Fabiopfr Just to confirm, Dropbox is stuck on "Starting..." for 10+ minutes for you as well?

 

The Dropbox client updates automatically, so even though you downloaded an older version, it probably autoupdated to the latest before making much progress. I just temporarily disabled client autoupdates for you, mind trying v51 again? I really appreciate the help during our investigation.

 

Here's the download link for v51: https://www.dropbox.com/downloading?build=51.4.66&plat=win&type=full

 

  • Fabiopfr's avatar
    Fabiopfr
    Explorer | Level 4
    8 years ago

    I uninstalled dropbox and deleted history files on the "files explorer" and reinstalled the v53. Now it´s working fine. 

  • Jim8's avatar
    Jim8
    Explorer | Level 4
    8 years ago

    Fabiopfr

     
    Any chance you could please map out your steps you took to resolve this? What is the 'files explorer' you mentioned?
     
     Thanks
  • TrevorFox's avatar
    TrevorFox
    Explorer | Level 4
    8 years ago

    Just to confirm you are wanting me to return to a much older version of Dropbox?  I have my entire 'My Documents' on Dropbox, so just a bit hesitant to perform this install.  Will it require a complete resync of all files?  I have 165GB and over 24k files in Dropbox.

  • samertm's avatar
    samertm
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    TrevorFox Yes, just temporarily to see if the issue goes away. No need to do it if you don't want to, though, but it would help our investigation of the issue. It shouldn't require a full resync.

     

    Jim8 We currently only ship Dropbox as 32-bit on Windows.

     

    Fabiopfr I'm glad the advanced reinstall fixed the issues you were seeing!

About Dropbox Desktop Client Builds

Download the latest Dropbox beta or stable build.673 PostsLatest Activity: 2 days ago
430 Following

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!