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clientreleases's avatar
clientreleases
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Stable Build 89.4.278

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Stable build
Julien6767's avatar
Julien6767
Explorer | Level 4
6 years ago

Hi, Since Thursday, I have been having issues with the Preview App on macOS Catalina:

Everytime I open a PDF or document, the Preview App beach ball with the document being blurry for 2 seconds, then it opens fine.

After several tests (reset NRAM, caches, Onyx cleaning, Safe Mode, font cleaning, etc) I found the following:

Drag the file out of my Dropbox folder, and no issue whatsoever!

Drag it back in the dropbox folder, and here we go again, beach ball freeze when the preview App opens.

So there is definitely something up with Dropbox.

I also get this message in the console upon opening a file in Preview and beach balling:

Jan 24 15:36:26 MBP-16-JU com.apple.xpc.launchd[1] (com.getdropbox.dropbox.garcon.4xxxxxxxxx[1609]): Caller wanted oneshot behavior for pre-existing instance: caller = Preview

Problems started exxactly when last build of dropbox has been installed.

 

Regards,

fcorm's avatar
fcorm
Explorer | Level 4
6 years ago
Julien6767 wrote:

Hi, Since Thursday, I have been having issues with the Preview App on macOS Catalina:

Everytime I open a PDF or document, the Preview App beach ball with the document being blurry for 2 seconds, then it opens fine.

After several tests (reset NRAM, caches, Onyx cleaning, Safe Mode, font cleaning, etc) I found the following:

Drag the file out of my Dropbox folder, and no issue whatsoever!

Drag it back in the dropbox folder, and here we go again, beach ball freeze when the preview App opens.

So there is definitely something up with Dropbox.

I also get this message in the console upon opening a file in Preview and beach balling:

Jan 24 15:36:26 MBP-16-JU com.apple.xpc.launchd[1] (com.getdropbox.dropbox.garcon.4xxxxxxxxx[1609]): Caller wanted oneshot behavior for pre-existing instance: caller = Preview

Problems started exxactly when last build of dropbox has been installed.

 

Regards,

Same problem here, but dragging files out of Dropbox doesn't fix anything. Yet, for me the issue also started yesterday, i.e. with the latest version of Dropbox.

See also this thread:

https://forums.macrumors.com/threads/annoying-freeze-and-spinning-wheel-in-preview-catalina.2220788/

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