We Want to Hear From You! What Do You Want to See on the Community? Tell us here!
Forum Discussion
Mark719
2 years agoExplorer | Level 3
Beta not letting me join even though email received
I recently joined the Beta for co-authoring and received an email from Dropbox that I could join. I followed the instructions to login from Word but through the login process, it said I needed to request to be a part of the Beta again. Unsure why I received an email saying the Beta was ready for me to login but then it did not work.
Hi,
Thanks for reaching out and apologies for the issue. Can you try going through the instructions again to log in?
Feel free to reach out again for any feedback or bug you're seeing.
Cheers,
6 Replies
- Choi Hyun2 years agoHelpful | Level 6
Hi,
Thanks for reaching out and apologies for the issue. Can you try going through the instructions again to log in?
Feel free to reach out again for any feedback or bug you're seeing.
Cheers,
- Mark7192 years agoExplorer | Level 3
It worked. I'm up and running. Thanks.
- The Center Consulting Group11 months agoExplorer | Level 3
This is happening to my teammate even though I have already joined as the admin. Any ideas?
- Choi Hyun11 months agoHelpful | Level 6
Hi, is this a new teammate that joined your team's Dropbox account recently?
- The Center Consulting Group11 months agoExplorer | Level 3
No, they have been part of the team for years.
- Choi Hyun11 months agoHelpful | Level 6
Hi again and my apologies for a delayed reply. Have you guys tried connecting Dropbox inside the Office app again? Is this happening to other end users in your team? If they have the same Office/M365 license as you and it's still not working, can you please file a ticket with us?
About Dropbox/Microsoft Co-Authoring
Need More Support
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!