Forum Discussion

xyz2023's avatar
xyz2023
Explorer | Level 3
2 years ago

Can I change the sender name when sending over a signature request?

When I send documents to get e-signed, the recipients get an email that shows the sender name as just my first name, with all lower case letters.  How do I change this? (It's my work account, so look...
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey @andrewkol, hope it’s OK to jump in. 

 

I tested this on Dropbox directly (not Dropbox Sign) and the signature request shows my full name (meaning the account’s username shown here).

 

Can you send me a screenshot of how the request appears after being sent perhaps, so that I can have a look and make sure I haven't missed anything? Feel free to hide any details you don’t want us to see.

netsquire's avatar
netsquire
Helpful | Level 6
1 year ago

This was fixed sometime between May and July. We now use Dropbox Sign and have switched from Adobe Sign. Thanks.

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