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Virtual's avatar
Virtual
Explorer | Level 3
2 years ago

I can't save a signature request when creating the form on the site

Hello:   I'm having issues with DocuSign or getting a signature.  When I upload the form I want sign, I begin inserting the different blocks in the spaces where I want the customer sign.  After d...
Virtual's avatar
Virtual
Explorer | Level 3
2 years ago

In our account, we get (3) free signatures.  Because there were issues with the first one I sent, I cancelled it and tried to correct the issue and resend it again.  I had to do this (3) times because the system continued to "remove" the signatures that were placed in the document.  If the document is the "same" document and was cancelled (3) times (meaning it was NOT sent for signature and the customer was unable to sign it), should this count towards those (3) free signatures, not allowing us to use or send anymore for the month?  Again, this is despite the fact they were never used.

 

Thanks for the feedback,

Virtual  

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