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NStephens's avatar
NStephens
Explorer | Level 3
3 years ago
Solved

New email verification for client?

For the first time today, when I sent a reusable link to a client it prompts them to verify their email first. They have to enter their email, Dropbox Sign sends them an email, they have to go the em...
  • Megan's avatar
    Megan
    3 years ago

    Hi NStephens, sorry to jump in here!

     

    This is expected. 

     

    For security and tracking purposes, a signature request sent via a link requires the signer to verify their email address first. This will enable us to verify ownership of their account for identity and authentication purposes. You are not able to bypass this step as it is necessary for us to be able to provide you with a transaction history.

     

    I hope this clarifies! 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey NStephens, thanks for posting on our Community. 

 

May i ask if this client of yours has a Dropbox/Dropbox Sign account associated with the email you used to send them the link to sign your document?

 

Let me know more and we'll take it from there. 

NStephens's avatar
NStephens
Explorer | Level 3
3 years ago

No they do not

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi NStephens, sorry to jump in here!

     

    This is expected. 

     

    For security and tracking purposes, a signature request sent via a link requires the signer to verify their email address first. This will enable us to verify ownership of their account for identity and authentication purposes. You are not able to bypass this step as it is necessary for us to be able to provide you with a transaction history.

     

    I hope this clarifies! 

    • NStephens's avatar
      NStephens
      Explorer | Level 3
      3 years ago

      Thanks!

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