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Giancarlo G.'s avatar
Giancarlo G.
New member | Level 2
13 days ago
Status:
Open

Google Sign-In and email aliases

I would like to report a usability issue related to Google Sign-In and email aliases, and propose an enhancement.

I have:

  • One Google account with multiple email aliases.
  • One long-standing Dropbox account created with one of these aliases (let’s call it alias@domain.com), with its own Dropbox password.
  • The same underlying Google account also has a “main” address (main@domain.com).

What happens today:

  • My Dropbox account email is set to alias@domain.com.
  • If I try to log into Dropbox using “Continue with Google” and select my main@domain.com identity, Dropbox creates a completely new, empty Dropbox account for main@domain.com instead of linking the Google login to my existing Dropbox account.
  • This behavior is consistent with the current requirement that the Google email must exactly match the Dropbox account email to use Google Sign-In. [help.dropbox](https://help.dropbox.com/account-access/google-sign-in)

What I would like to achieve:

  • Keep a single Dropbox account.
  • Be able to:
    - log into that one Dropbox account with email + password (using alias@domain.com), and
    - also log in with Google Sign-In using the same underlying Google account (main@domain.com), without creating a separate Dropbox account.

Feature request:

  1. If technically and security-wise feasible, I’d like to request:
    1. A way to explicitly **link an existing Dropbox account** to a Google account for Sign-In, even if the Google address and the Dropbox email differ (for example main@domain.com ↔ alias@domain.com), possibly via a confirmation flow on both sides. [help.dropbox](https://help.dropbox.com/account-access/google-sign-in)
  2. Clearer safeguards to **prevent accidental creation of a new Dropbox account** when a user mistakenly uses Google Sign-In with an email that already corresponds (directly or via alias) to an existing Dropbox user.
  3. An advanced “login methods” section in account settings where a user can:
    - see which Google account is linked,
    - link/unlink a Google account,
    - continue to use email + password in parallel.

This would greatly improve the experience for users with Google aliases or complex identity setups, and reduce accidental account duplication.

Thank you for considering this request.

1 Comment

  • Dell_Dropbox's avatar
    Dell_Dropbox
    Icon for Community Manager rankCommunity Manager
    11 days ago
    Status changed:
    New
    to
    Open

    Thank you for the detailed explanation of whats needed here. Great suggestion!

    For future viewers of this thread, if you like the idea you just heard don’t forget to press the upvote button on the original post! Your support helps new ideas gain visibility.