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    <title>topic Getting null while using get_metadata? in Dropbox API Support &amp; Feedback</title>
    <link>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Getting-null-while-using-get-metadata/m-p/312195#M18563</link>
    <description>&lt;P&gt;Hi&lt;/P&gt;&lt;P&gt;I am trying to get metadata using "&lt;SPAN&gt;&lt;STRONG&gt;include_media_info&lt;/STRONG&gt;&lt;/SPAN&gt;" at&amp;nbsp;&lt;/P&gt;&lt;PRE&gt;https://api.dropboxapi.com/2/files/get_metadata&lt;/PRE&gt;&lt;P&gt;of the file on dropbox. For the most files it is giving me correct metadata i.e. height and width. But there is some cases where i am getting null even if file type is jpeg. Are there any restrictions on size or dimentions for images/videos for which metadata can be or cannot be generated? Unfortunately i am unable to share url of that image here. The size of that image on disk is 25 MB and is 800 * 600.&lt;/P&gt;</description>
    <pubDate>Wed, 29 May 2019 09:09:15 GMT</pubDate>
    <dc:creator>gauravsc</dc:creator>
    <dc:date>2019-05-29T09:09:15Z</dc:date>
    <item>
      <title>Getting null while using get_metadata?</title>
      <link>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Getting-null-while-using-get-metadata/m-p/312195#M18563</link>
      <description>&lt;P&gt;Hi&lt;/P&gt;&lt;P&gt;I am trying to get metadata using "&lt;SPAN&gt;&lt;STRONG&gt;include_media_info&lt;/STRONG&gt;&lt;/SPAN&gt;" at&amp;nbsp;&lt;/P&gt;&lt;PRE&gt;https://api.dropboxapi.com/2/files/get_metadata&lt;/PRE&gt;&lt;P&gt;of the file on dropbox. For the most files it is giving me correct metadata i.e. height and width. But there is some cases where i am getting null even if file type is jpeg. Are there any restrictions on size or dimentions for images/videos for which metadata can be or cannot be generated? Unfortunately i am unable to share url of that image here. The size of that image on disk is 25 MB and is 800 * 600.&lt;/P&gt;</description>
      <pubDate>Wed, 29 May 2019 09:09:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Getting-null-while-using-get-metadata/m-p/312195#M18563</guid>
      <dc:creator>gauravsc</dc:creator>
      <dc:date>2019-05-29T09:09:15Z</dc:date>
    </item>
    <item>
      <title>Re: Getting null while using get_metadata?</title>
      <link>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Getting-null-while-using-get-metadata/m-p/312388#M18569</link>
      <description>&lt;P&gt;When the media_info field is null in the response, is it random, meaning that sometimes media_info is returned for a specific file, and sometimes it is not for that same file?&amp;nbsp; Or is it always a consiste file (or set of files) that never return media info?&lt;/P&gt;</description>
      <pubDate>Wed, 21 Nov 2018 06:41:06 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Getting-null-while-using-get-metadata/m-p/312388#M18569</guid>
      <dc:creator>DBX_Robert</dc:creator>
      <dc:date>2018-11-21T06:41:06Z</dc:date>
    </item>
    <item>
      <title>Re: Getting null while using get_metadata?</title>
      <link>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Getting-null-while-using-get-metadata/m-p/312850#M18584</link>
      <description>&lt;P&gt;It is not random. For that specific file, it is never returned.&lt;/P&gt;</description>
      <pubDate>Fri, 23 Nov 2018 10:48:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Getting-null-while-using-get-metadata/m-p/312850#M18584</guid>
      <dc:creator>gauravsc</dc:creator>
      <dc:date>2018-11-23T10:48:44Z</dc:date>
    </item>
    <item>
      <title>Re: Getting null while using get_metadata?</title>
      <link>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Getting-null-while-using-get-metadata/m-p/313073#M18603</link>
      <description>&lt;P&gt;Thanks for following up. The media information is a "best effort" process, so we can't guarantee that the system will be able to process every file.&lt;/P&gt;
&lt;P&gt;It sounds like there is something about this file in particular that is preventing the system from processing it properly. I know you mentioned you can't share a URL of it here, but if you're able to share it privately we can try to take a look at what the issue is. I can't promise we'd be able to support it, but you can share it&amp;nbsp;privately by &lt;A href="https://www.dropbox.com/developers/contact" target="_self"&gt;opening an API ticket&lt;/A&gt;. (Please don't share it if it is at all sensitive though of course.)&lt;/P&gt;</description>
      <pubDate>Sat, 24 Nov 2018 14:57:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Getting-null-while-using-get-metadata/m-p/313073#M18603</guid>
      <dc:creator>Greg-DB</dc:creator>
      <dc:date>2018-11-24T14:57:25Z</dc:date>
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