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    <title>topic Error {&amp;quot;.tag&amp;quot;:&amp;quot;failed&amp;quot;,&amp;quot;failed&amp;quot;:{&amp;quot;.tag&amp;quot;:&amp;quot;download_failed&amp;quot;}} is returned when uploaded 13 files in Dropbox API Support &amp; Feedback</title>
    <link>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Error-quot-tag-quot-quot-failed-quot-quot-failed-quot-quot-tag/m-p/602755#M27988</link>
    <description>&lt;P&gt;Hi Support,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I am using Dropbox API&amp;nbsp;&lt;A href="https://api.dropboxapi.com/2/files/save_url" target="_blank" rel="noopener"&gt;https://api.dropboxapi.com/2/files/save_url&lt;/A&gt;&amp;nbsp;to upload 13 files (1 excel and 12 PDF). When I tried on few attempts, the same set of files are not uploaded to dropbox.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Then, I have use&amp;nbsp;&lt;A href="https://api.dropboxapi.com/2/files/save_url/check_job_status" target="_blank" rel="noopener"&gt;https://api.dropboxapi.com/2/files/save_url/check_job_status&lt;/A&gt;&amp;nbsp;to check the job status of each file being uploaded.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;From the testing, I noticed some job status return error&amp;nbsp;{".tag":"failed","failed":{".tag":"download_failed"}} even there is successful attempts to upload the same file to dropbox.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Question:&lt;/P&gt;
&lt;P&gt;1. Is it common that files uploaded /files/save_url failed without any valid reason?&lt;/P&gt;
&lt;P&gt;2. Does the files uploaded via /files/save_url has restriction like file size, maximum uploaded file in same instance and etc from the API?&lt;/P&gt;
&lt;P&gt;3. How to mitigate the issue (other than re-upload the same file again) by using Dropbox API?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;regards,&lt;/P&gt;
&lt;P&gt;Sam Wong&lt;/P&gt;</description>
    <pubDate>Mon, 13 Jun 2022 05:13:37 GMT</pubDate>
    <dc:creator>sweengau</dc:creator>
    <dc:date>2022-06-13T05:13:37Z</dc:date>
    <item>
      <title>Error {".tag":"failed","failed":{".tag":"download_failed"}} is returned when uploaded 13 files</title>
      <link>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Error-quot-tag-quot-quot-failed-quot-quot-failed-quot-quot-tag/m-p/602755#M27988</link>
      <description>&lt;P&gt;Hi Support,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I am using Dropbox API&amp;nbsp;&lt;A href="https://api.dropboxapi.com/2/files/save_url" target="_blank" rel="noopener"&gt;https://api.dropboxapi.com/2/files/save_url&lt;/A&gt;&amp;nbsp;to upload 13 files (1 excel and 12 PDF). When I tried on few attempts, the same set of files are not uploaded to dropbox.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Then, I have use&amp;nbsp;&lt;A href="https://api.dropboxapi.com/2/files/save_url/check_job_status" target="_blank" rel="noopener"&gt;https://api.dropboxapi.com/2/files/save_url/check_job_status&lt;/A&gt;&amp;nbsp;to check the job status of each file being uploaded.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;From the testing, I noticed some job status return error&amp;nbsp;{".tag":"failed","failed":{".tag":"download_failed"}} even there is successful attempts to upload the same file to dropbox.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Question:&lt;/P&gt;
&lt;P&gt;1. Is it common that files uploaded /files/save_url failed without any valid reason?&lt;/P&gt;
&lt;P&gt;2. Does the files uploaded via /files/save_url has restriction like file size, maximum uploaded file in same instance and etc from the API?&lt;/P&gt;
&lt;P&gt;3. How to mitigate the issue (other than re-upload the same file again) by using Dropbox API?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;regards,&lt;/P&gt;
&lt;P&gt;Sam Wong&lt;/P&gt;</description>
      <pubDate>Mon, 13 Jun 2022 05:13:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Error-quot-tag-quot-quot-failed-quot-quot-failed-quot-quot-tag/m-p/602755#M27988</guid>
      <dc:creator>sweengau</dc:creator>
      <dc:date>2022-06-13T05:13:37Z</dc:date>
    </item>
    <item>
      <title>Re: Error {".tag":"failed","failed":{".tag":"download_f</title>
      <link>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Error-quot-tag-quot-quot-failed-quot-quot-failed-quot-quot-tag/m-p/602871#M27993</link>
      <description>&lt;P&gt;1. I don't have metrics to share on the failure rate for this endpoint.&lt;/P&gt;
&lt;P&gt;2. There is a 5 minute transfer limit on these operations. You can find &lt;A href="https://www.dropbox.com/developers/documentation/http/documentation#files-save_url" target="_blank"&gt;the documentation here&lt;/A&gt;.&lt;/P&gt;
&lt;P&gt;3. Retrying the operation is generally the best way to handle this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;We may be able to look into these specific failures for you though. If you'd like us to do so, please share a few sample job IDs for failed jobs. You can &lt;A href="https://www.dropbox.com/developers/contact" target="_self"&gt;open an API ticket here&lt;/A&gt; if you'd prefer to communicate privately.&lt;/P&gt;</description>
      <pubDate>Mon, 13 Jun 2022 14:31:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/Error-quot-tag-quot-quot-failed-quot-quot-failed-quot-quot-tag/m-p/602871#M27993</guid>
      <dc:creator>Greg-DB</dc:creator>
      <dc:date>2022-06-13T14:31:17Z</dc:date>
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