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    <title>topic javascript - filesGetTemporaryLink API gives intermittent 500 error in Dropbox API Support &amp; Feedback</title>
    <link>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/javascript-filesGetTemporaryLink-API-gives-intermittent-500/m-p/706598#M31401</link>
    <description>&lt;P&gt;Hi,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'm using the javascript API and calling filesGetTemporaryLink() every so often (maybe 1% of the time) it gives a 500 response code. I'm repeatedly testing on the same set of files and it doesn't fail the same place every time. I could be just me but this seemed to be working more reliably a couple of weeks ago.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;in case anyone from Dropbox is reading and has the capability to look at logs, I have a request id from one failed call - 60d9c33aa279422eb493ac69594aeb8b&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;is there anything further I can do to investigate or resolve the problem? should I just retry the failed request? the API doesn't seem to give me access to the HTTP response body, and the 'error' property of the exception is just an empty string&lt;/P&gt;</description>
    <pubDate>Tue, 22 Aug 2023 23:55:07 GMT</pubDate>
    <dc:creator>timrobinson33</dc:creator>
    <dc:date>2023-08-22T23:55:07Z</dc:date>
    <item>
      <title>javascript - filesGetTemporaryLink API gives intermittent 500 error</title>
      <link>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/javascript-filesGetTemporaryLink-API-gives-intermittent-500/m-p/706598#M31401</link>
      <description>&lt;P&gt;Hi,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'm using the javascript API and calling filesGetTemporaryLink() every so often (maybe 1% of the time) it gives a 500 response code. I'm repeatedly testing on the same set of files and it doesn't fail the same place every time. I could be just me but this seemed to be working more reliably a couple of weeks ago.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;in case anyone from Dropbox is reading and has the capability to look at logs, I have a request id from one failed call - 60d9c33aa279422eb493ac69594aeb8b&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;is there anything further I can do to investigate or resolve the problem? should I just retry the failed request? the API doesn't seem to give me access to the HTTP response body, and the 'error' property of the exception is just an empty string&lt;/P&gt;</description>
      <pubDate>Tue, 22 Aug 2023 23:55:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/javascript-filesGetTemporaryLink-API-gives-intermittent-500/m-p/706598#M31401</guid>
      <dc:creator>timrobinson33</dc:creator>
      <dc:date>2023-08-22T23:55:07Z</dc:date>
    </item>
    <item>
      <title>Re: javascript - filesGetTemporaryLink API gives intermittent 500 error</title>
      <link>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/javascript-filesGetTemporaryLink-API-gives-intermittent-500/m-p/706640#M31402</link>
      <description>&lt;P&gt;Thanks for the report! Yes, for intermittent issues like this, you can just retry the request. I'll ask the team to investigate the cause based on this request ID.&lt;/P&gt;</description>
      <pubDate>Wed, 16 Aug 2023 12:01:51 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/javascript-filesGetTemporaryLink-API-gives-intermittent-500/m-p/706640#M31402</guid>
      <dc:creator>Greg-DB</dc:creator>
      <dc:date>2023-08-16T12:01:51Z</dc:date>
    </item>
    <item>
      <title>Re: javascript - filesGetTemporaryLink API gives intermittent 500 error</title>
      <link>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/javascript-filesGetTemporaryLink-API-gives-intermittent-500/m-p/706689#M31403</link>
      <description>&lt;P&gt;We looked into this and we believe we've mitigated that particular issue. Please let us know if you're still seeing any issues. Thanks again!&lt;/P&gt;</description>
      <pubDate>Wed, 16 Aug 2023 14:55:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/javascript-filesGetTemporaryLink-API-gives-intermittent-500/m-p/706689#M31403</guid>
      <dc:creator>Greg-DB</dc:creator>
      <dc:date>2023-08-16T14:55:34Z</dc:date>
    </item>
    <item>
      <title>Re: javascript - filesGetTemporaryLink API gives intermittent 500 error</title>
      <link>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/javascript-filesGetTemporaryLink-API-gives-intermittent-500/m-p/706777#M31404</link>
      <description>&lt;P&gt;Thanks - I have implemented an exponential backoff retry but while testing it I noticed the problem didn't seem to be happening any more&lt;/P&gt;</description>
      <pubDate>Wed, 16 Aug 2023 19:51:06 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Dropbox-API-Support-Feedback/javascript-filesGetTemporaryLink-API-gives-intermittent-500/m-p/706777#M31404</guid>
      <dc:creator>timrobinson33</dc:creator>
      <dc:date>2023-08-16T19:51:06Z</dc:date>
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