<?xml version="1.0" encoding="UTF-8"?>
<rss xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:taxo="http://purl.org/rss/1.0/modules/taxonomy/" version="2.0">
  <channel>
    <title>topic Re: Dropbox not support 4K video? in Create, upload, and share</title>
    <link>https://www.dropboxforum.com/t5/Create-upload-and-share/Dropbox-not-support-4K-video/m-p/529848#M44342</link>
    <description>&lt;P&gt;Jay,&amp;nbsp;&lt;/P&gt;&lt;P&gt;The 4k video does download via the dropbox app or on desktop, but when you preview the video on the desktop or app the video is just a white screen with the audio playing. If you try to export a video to let's say to Facebook. The video will play but with a white screen and audio-only.&amp;nbsp; The&amp;nbsp;video is shown perfectly on the phone and icloud. So my client login into iCloud via a desktop and manually save the file to Dropbox online and the same thing happens.&amp;nbsp;All the videos my customers have been filming are using a new iPhone 12 pro.&amp;nbsp; It appears the new iPhone 12 now automatically shoots in 4k, you have to manually update iPhone 12 to shoot video in HD. I'm thinking this could be an issue with a compression that is happing, but any other ideas would be great.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Tue, 29 Jun 2021 13:53:32 GMT</pubDate>
    <dc:creator>KiLynn49</dc:creator>
    <dc:date>2021-06-29T13:53:32Z</dc:date>
    <item>
      <title>Dropbox not support 4K video?</title>
      <link>https://www.dropboxforum.com/t5/Create-upload-and-share/Dropbox-not-support-4K-video/m-p/523743#M44338</link>
      <description>&lt;P&gt;if I upload my 4K video by IPhone 12 pro to dropbox, the video quantity is low, ask for help, please~~&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 31 May 2021 18:16:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Create-upload-and-share/Dropbox-not-support-4K-video/m-p/523743#M44338</guid>
      <dc:creator>Lena Ling</dc:creator>
      <dc:date>2021-05-31T18:16:15Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox not support 4K video?</title>
      <link>https://www.dropboxforum.com/t5/Create-upload-and-share/Dropbox-not-support-4K-video/m-p/523804#M44339</link>
      <description>Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1446790"&gt;@Lena Ling&lt;/a&gt;, thanks for joining the Community!&lt;BR /&gt;
&lt;BR /&gt;
Are you referring to the previewing of the file from the Dropbox site, or after downloading the file?&lt;BR /&gt;
&lt;BR /&gt;
Does the file appear normally when you view it in your native video player on your computer?&lt;BR /&gt;
&lt;BR /&gt;
This will help me to assist further!</description>
      <pubDate>Mon, 31 May 2021 18:36:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Create-upload-and-share/Dropbox-not-support-4K-video/m-p/523804#M44339</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2021-05-31T18:36:15Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox not support 4K video?</title>
      <link>https://www.dropboxforum.com/t5/Create-upload-and-share/Dropbox-not-support-4K-video/m-p/529641#M44340</link>
      <description>&lt;P&gt;Hey Jay,&lt;/P&gt;&lt;P&gt;My client has the same issue that I have been trying to figure out. When they use the Dropbox App to upload a view they took on their iPhone 12. The video plays but it's distorted and is mostly it's a white screen with the sound working.&amp;nbsp; When they try to download the video to Facebook from dropbox it's the same thing, distorted and white screen.&amp;nbsp; I'm assuming this is a 4k Video issue with Dropbox?&lt;/P&gt;</description>
      <pubDate>Mon, 28 Jun 2021 18:36:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Create-upload-and-share/Dropbox-not-support-4K-video/m-p/529641#M44340</guid>
      <dc:creator>KiLynn49</dc:creator>
      <dc:date>2021-06-28T18:36:13Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox not support 4K video?</title>
      <link>https://www.dropboxforum.com/t5/Create-upload-and-share/Dropbox-not-support-4K-video/m-p/529833#M44341</link>
      <description>Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1454581"&gt;@KiLynn49&lt;/a&gt;, does the 4K video download and then preview normally from the Dropbox site on a desktop machine?&lt;BR /&gt;
&lt;BR /&gt;
Is it for all 4K videos or just one specific video? Are they using the native camera app on their phone to record in 4K?</description>
      <pubDate>Tue, 29 Jun 2021 13:14:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Create-upload-and-share/Dropbox-not-support-4K-video/m-p/529833#M44341</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2021-06-29T13:14:13Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox not support 4K video?</title>
      <link>https://www.dropboxforum.com/t5/Create-upload-and-share/Dropbox-not-support-4K-video/m-p/529848#M44342</link>
      <description>&lt;P&gt;Jay,&amp;nbsp;&lt;/P&gt;&lt;P&gt;The 4k video does download via the dropbox app or on desktop, but when you preview the video on the desktop or app the video is just a white screen with the audio playing. If you try to export a video to let's say to Facebook. The video will play but with a white screen and audio-only.&amp;nbsp; The&amp;nbsp;video is shown perfectly on the phone and icloud. So my client login into iCloud via a desktop and manually save the file to Dropbox online and the same thing happens.&amp;nbsp;All the videos my customers have been filming are using a new iPhone 12 pro.&amp;nbsp; It appears the new iPhone 12 now automatically shoots in 4k, you have to manually update iPhone 12 to shoot video in HD. I'm thinking this could be an issue with a compression that is happing, but any other ideas would be great.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 29 Jun 2021 13:53:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Create-upload-and-share/Dropbox-not-support-4K-video/m-p/529848#M44342</guid>
      <dc:creator>KiLynn49</dc:creator>
      <dc:date>2021-06-29T13:53:32Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox not support 4K video?</title>
      <link>https://www.dropboxforum.com/t5/Create-upload-and-share/Dropbox-not-support-4K-video/m-p/529864#M44343</link>
      <description>Does the video appear normal when played before uploading to Dropbox?&lt;BR /&gt;
&lt;BR /&gt;
Dropbox doesn't change the video files without any input on them directly.&lt;BR /&gt;
&lt;BR /&gt;
It sounds like the codec isn't supported for some reason. Are you able to follow &lt;A href="https://help.dropbox.com/installs-integrations/mobile/ios-formats" target="_blank"&gt;these steps&lt;/A&gt; to import the video in a non-HEVC format?&lt;BR /&gt;
&lt;BR /&gt;
Do you also have iCloud enabled on your device, and &lt;A href="https://support.apple.com/en-us/HT205703" target="_blank"&gt;optimize phone storage&lt;/A&gt; enabled?</description>
      <pubDate>Tue, 29 Jun 2021 14:37:38 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Create-upload-and-share/Dropbox-not-support-4K-video/m-p/529864#M44343</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2021-06-29T14:37:38Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox not support 4K video?</title>
      <link>https://www.dropboxforum.com/t5/Create-upload-and-share/Dropbox-not-support-4K-video/m-p/534157#M44344</link>
      <description>&lt;P&gt;The Video appears normal and plays on the iPhone 12 perfectly. I think you are correct it's a codec issue. I will follow this non-HEVC format and see if that helps.&amp;nbsp;&lt;BR /&gt;&lt;BR /&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 20 Jul 2021 14:33:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Create-upload-and-share/Dropbox-not-support-4K-video/m-p/534157#M44344</guid>
      <dc:creator>KiLynn49</dc:creator>
      <dc:date>2021-07-20T14:33:20Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox not support 4K video?</title>
      <link>https://www.dropboxforum.com/t5/Create-upload-and-share/Dropbox-not-support-4K-video/m-p/721190#M75838</link>
      <description>&lt;P&gt;Basic users can preview videos up to 1080p (HD), while paid users can preview videos up to 2160p (4K). You can find more information here in our Help Centre article &lt;A href="https://help.dropbox.com/view-edit/video-audio-FAQ" target="_blank"&gt;here&lt;/A&gt;.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 13 Oct 2023 14:24:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Create-upload-and-share/Dropbox-not-support-4K-video/m-p/721190#M75838</guid>
      <dc:creator>Emmet</dc:creator>
      <dc:date>2023-10-13T14:24:05Z</dc:date>
    </item>
  </channel>
</rss>

