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    <title>topic Can't update billing information, I get an error message in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-billing-information-I-get-an-error-message/m-p/631871#M16376</link>
    <description>&lt;P&gt;My plan has been downgraded to basic for some reason, and I can't update my billing information. I enter all my card details, but then get an error message when trying to verify the card saying "&lt;SPAN&gt;This content is blocked. Contact the site owner to fix the issue."&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;This happens on my phone, on another browser, and when I'm incognito in a new window as well. It happens with my second card too.&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;Does anyone know why this is happening? How can I contact support? When I ask the chatbot for a person to help me, I get a message that only paid members can assess human support.&amp;nbsp;&lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@63BC00D2C07DE7E33CE8C5F017232940/emoticons/1f610.png" alt=":neutral_face:" title=":neutral_face:" /&gt;&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="error dropbox message.PNG" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/32576iAA9D59179D70ED29/image-size/large?v=v2&amp;amp;px=999" role="button" title="error dropbox message.PNG" alt="error dropbox message.PNG" /&gt;&lt;/span&gt;&lt;/P&gt;</description>
    <pubDate>Wed, 26 Oct 2022 11:49:06 GMT</pubDate>
    <dc:creator>Neda_Ivanova</dc:creator>
    <dc:date>2022-10-26T11:49:06Z</dc:date>
    <item>
      <title>Can't update billing information, I get an error message</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-billing-information-I-get-an-error-message/m-p/631871#M16376</link>
      <description>&lt;P&gt;My plan has been downgraded to basic for some reason, and I can't update my billing information. I enter all my card details, but then get an error message when trying to verify the card saying "&lt;SPAN&gt;This content is blocked. Contact the site owner to fix the issue."&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;This happens on my phone, on another browser, and when I'm incognito in a new window as well. It happens with my second card too.&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;Does anyone know why this is happening? How can I contact support? When I ask the chatbot for a person to help me, I get a message that only paid members can assess human support.&amp;nbsp;&lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@63BC00D2C07DE7E33CE8C5F017232940/emoticons/1f610.png" alt=":neutral_face:" title=":neutral_face:" /&gt;&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="error dropbox message.PNG" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/32576iAA9D59179D70ED29/image-size/large?v=v2&amp;amp;px=999" role="button" title="error dropbox message.PNG" alt="error dropbox message.PNG" /&gt;&lt;/span&gt;&lt;/P&gt;</description>
      <pubDate>Wed, 26 Oct 2022 11:49:06 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-billing-information-I-get-an-error-message/m-p/631871#M16376</guid>
      <dc:creator>Neda_Ivanova</dc:creator>
      <dc:date>2022-10-26T11:49:06Z</dc:date>
    </item>
    <item>
      <title>Re: Can't update billing information, I get an error message</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-billing-information-I-get-an-error-message/m-p/631972#M16380</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1585684"&gt;@Neda_Ivanova&lt;/a&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Currently, we're not experiencing any upgrade issues on the site or mobile app.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Are you using your device on the same network connection? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following &lt;A href="https://help.dropbox.com/accounts-billing/security/official-domains" target="_blank"&gt;Dropbox domains&lt;/A&gt;?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you tried upgrading via another network entirely?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;BR /&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 26 Oct 2022 16:32:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-billing-information-I-get-an-error-message/m-p/631972#M16380</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2022-10-26T16:32:20Z</dc:date>
    </item>
    <item>
      <title>Re: Can't update billing information, I get an error message</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-billing-information-I-get-an-error-message/m-p/632136#M16395</link>
      <description>&lt;P&gt;Hi, thank you for getting back to me. I tried using the mobile network on my phone also and the same thing happens. I'm not using a VPN or proxy, I have an antivirus program only (on m laptop)&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 27 Oct 2022 06:29:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-billing-information-I-get-an-error-message/m-p/632136#M16395</guid>
      <dc:creator>Neda_Ivanova</dc:creator>
      <dc:date>2022-10-27T06:29:31Z</dc:date>
    </item>
    <item>
      <title>Re: Can't update billing information, I get an error message</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-billing-information-I-get-an-error-message/m-p/632206#M16397</link>
      <description>&lt;P&gt;It does still sound like there's an issue with connecting to the specific Dropbox page for payments.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you try using a different computer network entirely (not via your mobile device) to see if you're able to upgrade your account?&lt;/P&gt;</description>
      <pubDate>Thu, 27 Oct 2022 12:12:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-billing-information-I-get-an-error-message/m-p/632206#M16397</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2022-10-27T12:12:08Z</dc:date>
    </item>
    <item>
      <title>Re: Can't update billing information, I get an error message</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-billing-information-I-get-an-error-message/m-p/632926#M16464</link>
      <description>&lt;P&gt;I've tried two different networks over the weekend and I get the same error.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 31 Oct 2022 08:51:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-billing-information-I-get-an-error-message/m-p/632926#M16464</guid>
      <dc:creator>Neda_Ivanova</dc:creator>
      <dc:date>2022-10-31T08:51:26Z</dc:date>
    </item>
    <item>
      <title>Re: Can't update billing information, I get an error message</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-billing-information-I-get-an-error-message/m-p/632933#M16465</link>
      <description>&lt;P&gt;Also, I tried to pay with PayPal with my card linked to it instead, and this time I just get a message saying "Something went wrong" and it resets me to the same page.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I need a dropbox account for work. Is there a way to get this fixed soon?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="something went wrong.png" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/32671i7D620BD81BCC8026/image-size/large?v=v2&amp;amp;px=999" role="button" title="something went wrong.png" alt="something went wrong.png" /&gt;&lt;/span&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 31 Oct 2022 09:10:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-billing-information-I-get-an-error-message/m-p/632933#M16465</guid>
      <dc:creator>Neda_Ivanova</dc:creator>
      <dc:date>2022-10-31T09:10:45Z</dc:date>
    </item>
    <item>
      <title>Re: Can't update billing information, I get an error message</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-billing-information-I-get-an-error-message/m-p/633262#M16500</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1585684"&gt;@Neda_Ivanova&lt;/a&gt;, sorry for jumping in.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I’ve just logged a ticket for you, so that we can take a closer look into this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Please reply back to me, when possible.&lt;/P&gt;</description>
      <pubDate>Tue, 01 Nov 2022 11:42:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-billing-information-I-get-an-error-message/m-p/633262#M16500</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2022-11-01T11:42:43Z</dc:date>
    </item>
    <item>
      <title>Re: Can't update billing information, I get an error message</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-billing-information-I-get-an-error-message/m-p/633292#M16501</link>
      <description>&lt;P&gt;Hi, yeas please check this as soon as possible, please.&lt;/P&gt;</description>
      <pubDate>Tue, 01 Nov 2022 13:36:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-billing-information-I-get-an-error-message/m-p/633292#M16501</guid>
      <dc:creator>Neda_Ivanova</dc:creator>
      <dc:date>2022-11-01T13:36:08Z</dc:date>
    </item>
    <item>
      <title>Cannot update billing info</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-billing-information-I-get-an-error-message/m-p/728947#M26710</link>
      <description>&lt;P&gt;Hi,&lt;/P&gt;&lt;P&gt;My credit card will soon expire and I got a new one and tried to update the billing info.&lt;/P&gt;&lt;P&gt;It then says that it was refused by may bank, try to open for internet payment.&lt;/P&gt;&lt;P&gt;But, I have done that and also changed card for other sites than Dropbox.&lt;/P&gt;&lt;P&gt;I have tried several times and it does not work.&lt;/P&gt;&lt;P&gt;December 6 I am due for paying, and I need the account.&lt;/P&gt;&lt;P&gt;What to do?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sun, 12 Nov 2023 13:25:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-billing-information-I-get-an-error-message/m-p/728947#M26710</guid>
      <dc:creator>RolandVK</dc:creator>
      <dc:date>2023-11-12T13:25:43Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot update billing info</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-billing-information-I-get-an-error-message/m-p/729058#M26711</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1765807"&gt;@RolandVK&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you please use a different browser or a private browsing window and try to update your billing info through &lt;A href="https://www.dropbox.com/account/billing" target="_blank"&gt;this link&lt;/A&gt; to see if that helps?&lt;/P&gt;</description>
      <pubDate>Mon, 13 Nov 2023 07:16:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-billing-information-I-get-an-error-message/m-p/729058#M26711</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-11-13T07:16:32Z</dc:date>
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