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    <title>topic Created and upgraded account through the website but account is still on Basic plan in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Created-and-upgraded-account-through-the-website-but-account-is/m-p/650506#M18308</link>
    <description>&lt;P&gt;Hi, I created a new account through the dropbox website and paid for an annual subscription. money has been debited from my account and processed. I went to log in but it is still a basic account..&lt;/P&gt;</description>
    <pubDate>Thu, 12 Jan 2023 18:51:02 GMT</pubDate>
    <dc:creator>Absl</dc:creator>
    <dc:date>2023-01-12T18:51:02Z</dc:date>
    <item>
      <title>Created and upgraded account through the website but account is still on Basic plan</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Created-and-upgraded-account-through-the-website-but-account-is/m-p/650506#M18308</link>
      <description>&lt;P&gt;Hi, I created a new account through the dropbox website and paid for an annual subscription. money has been debited from my account and processed. I went to log in but it is still a basic account..&lt;/P&gt;</description>
      <pubDate>Thu, 12 Jan 2023 18:51:02 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Created-and-upgraded-account-through-the-website-but-account-is/m-p/650506#M18308</guid>
      <dc:creator>Absl</dc:creator>
      <dc:date>2023-01-12T18:51:02Z</dc:date>
    </item>
    <item>
      <title>Re: Created and upgraded account through the website but account is still on Basic plan</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Created-and-upgraded-account-through-the-website-but-account-is/m-p/650599#M18316</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1608168"&gt;@Absl&lt;/a&gt;, sorry to hear about this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you please clarify if you upgraded the account through our website directly or if it was via the app &amp;nbsp;store on a mobile device?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If it's the former, can you try identifying the email address that's associated with the charge for your upgrade by using our &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;look-up tool&lt;/A&gt; and confirm that it's an exact match with the one you see in your &lt;A href="https://www.dropbox.com/account/general" target="_blank"&gt;account's settings&lt;/A&gt; online?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;In any case, please let us know how you get on.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 12 Jan 2023 23:16:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Created-and-upgraded-account-through-the-website-but-account-is/m-p/650599#M18316</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-01-12T23:16:49Z</dc:date>
    </item>
    <item>
      <title>Re: Created and upgraded account through the website but account is still on Basic plan</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Created-and-upgraded-account-through-the-website-but-account-is/m-p/650632#M18319</link>
      <description>&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/364291"&gt;@Walter&lt;/a&gt; I created the account directly through your website.&lt;BR /&gt;&lt;BR /&gt;I checked for the identification, but I don't have a 12-digit transaction ID, I paid via ideal bank. I do see more than 12 digits or more than 12 letters in the description.</description>
      <pubDate>Fri, 13 Jan 2023 09:05:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Created-and-upgraded-account-through-the-website-but-account-is/m-p/650632#M18319</guid>
      <dc:creator>Absl</dc:creator>
      <dc:date>2023-01-13T09:05:08Z</dc:date>
    </item>
    <item>
      <title>Re: Created and upgraded account through the website but account is still on Basic plan</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Created-and-upgraded-account-through-the-website-but-account-is/m-p/650654#M18323</link>
      <description>&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/364291"&gt;@Walter&lt;/a&gt;</description>
      <pubDate>Fri, 13 Jan 2023 09:04:23 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Created-and-upgraded-account-through-the-website-but-account-is/m-p/650654#M18323</guid>
      <dc:creator>Absl</dc:creator>
      <dc:date>2023-01-13T09:04:23Z</dc:date>
    </item>
    <item>
      <title>Re: Created and upgraded account through the website but account is still on Basic plan</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Created-and-upgraded-account-through-the-website-but-account-is/m-p/650796#M18330</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1608168"&gt;@Absl&lt;/a&gt;, I hope you don’t mind me jumping in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you have any other older Dropbox account perhaps that could have been upgraded accidentally?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, if you check your bank statement, does the transaction appear as complete or pending still?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know, and we can take it from there.&lt;/P&gt;</description>
      <pubDate>Fri, 13 Jan 2023 15:37:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Created-and-upgraded-account-through-the-website-but-account-is/m-p/650796#M18330</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-01-13T15:37:45Z</dc:date>
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