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    <title>topic Deleted Account but not cancelled subscription in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Deleted-Account-but-not-cancelled-subscription/m-p/663403#M19479</link>
    <description>&lt;P&gt;Hi all, I hope someone can help me..almost 18 months ago I had notification to advise that my Dropbox account hadn't been used for 2 years. I tried to find the cancel subscription but couldn't and ended up deleting my account assuming that any subscriptions would be cancelled as a result. My credit card&amp;nbsp; is on automated payment (i don't spend much on it)and I didn't realise that I have still been paying the subscription fee up until a couple of months ago. I have emailed and called dropbox but have been going around in circles. I have also contacted my credit card company to stop the payments but they are still being collected. From other posts here I think I'm right in thinking that I can't undo the deletion, however when I click on a link from an old email dropbox has sent me, I can still access a page that has my name and email address details..there is no info on the subscriptions page and there is an option to upgrade my account. (It currently shows I am subscribed to a free account). Does anyone know how I can cancel my subscription? Any help appreciated &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@FBF7D2AB59A0D6E861EBF6A36F93B7E2/emoticons/1f642.png" alt=":slightly_smiling_face:" title=":slightly_smiling_face:" /&gt;&lt;/P&gt;</description>
    <pubDate>Mon, 27 Feb 2023 07:30:48 GMT</pubDate>
    <dc:creator>Sonia1981</dc:creator>
    <dc:date>2023-02-27T07:30:48Z</dc:date>
    <item>
      <title>Deleted Account but not cancelled subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Deleted-Account-but-not-cancelled-subscription/m-p/663403#M19479</link>
      <description>&lt;P&gt;Hi all, I hope someone can help me..almost 18 months ago I had notification to advise that my Dropbox account hadn't been used for 2 years. I tried to find the cancel subscription but couldn't and ended up deleting my account assuming that any subscriptions would be cancelled as a result. My credit card&amp;nbsp; is on automated payment (i don't spend much on it)and I didn't realise that I have still been paying the subscription fee up until a couple of months ago. I have emailed and called dropbox but have been going around in circles. I have also contacted my credit card company to stop the payments but they are still being collected. From other posts here I think I'm right in thinking that I can't undo the deletion, however when I click on a link from an old email dropbox has sent me, I can still access a page that has my name and email address details..there is no info on the subscriptions page and there is an option to upgrade my account. (It currently shows I am subscribed to a free account). Does anyone know how I can cancel my subscription? Any help appreciated &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@FBF7D2AB59A0D6E861EBF6A36F93B7E2/emoticons/1f642.png" alt=":slightly_smiling_face:" title=":slightly_smiling_face:" /&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 27 Feb 2023 07:30:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Deleted-Account-but-not-cancelled-subscription/m-p/663403#M19479</guid>
      <dc:creator>Sonia1981</dc:creator>
      <dc:date>2023-02-27T07:30:48Z</dc:date>
    </item>
    <item>
      <title>Re: Deleted Account but not cancelled subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Deleted-Account-but-not-cancelled-subscription/m-p/663443#M19483</link>
      <description>&lt;P&gt;Hi there &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1626022"&gt;@Sonia1981&lt;/a&gt;, sorry to hear you're having issues with this.&lt;/P&gt;
&lt;P&gt;&lt;BR /&gt;Can you please clarify if you had upgraded your account via the website directly or if it was through the app store on a mobile device?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If it's the former one, have you tried our self served &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank" rel="noopener"&gt;look up tool&lt;/A&gt; to identify the email address that's associated with the charges you mentioned?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, note that if you'd like to reach out to our support team about this, you''d need to use &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank" rel="noopener"&gt;this form&lt;/A&gt; through an incognito window without logging into any Dropbox account and filling in all the relevant information and an email address we can reach you at.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;In any case, please keep me posted, Sonia.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 27 Feb 2023 07:34:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Deleted-Account-but-not-cancelled-subscription/m-p/663443#M19483</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-02-27T07:34:55Z</dc:date>
    </item>
    <item>
      <title>Re: Deleted Account but not cancelled subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Deleted-Account-but-not-cancelled-subscription/m-p/663728#M19513</link>
      <description>&lt;P&gt;&amp;nbsp;I would have done it online.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks, I will use the look up tool to double check that the email address I think is associated is actually correct. I may have made a mistake. I already submitted a form to reach out the support team yesterday too. I'll give it a couple of days and wait for response. Thanks so much for your help. I really appreciate it @Walter&amp;nbsp; &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@FBF7D2AB59A0D6E861EBF6A36F93B7E2/emoticons/1f642.png" alt=":slightly_smiling_face:" title=":slightly_smiling_face:" /&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 27 Feb 2023 18:59:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Deleted-Account-but-not-cancelled-subscription/m-p/663728#M19513</guid>
      <dc:creator>Sonia1981</dc:creator>
      <dc:date>2023-02-27T18:59:35Z</dc:date>
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