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    <title>topic cannot change credit card in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/cannot-change-credit-card/m-p/687873#M21866</link>
    <description>&lt;P&gt;I am trying to replace my old credit card with a new one. I go to my personal account and click on "update" next to the old credit card. A window shows up to fill out the new credit card info. I fill it up and save changes. The following message appears: "There was an error completing payment. Please update your payment information...". I tried a different card and get the same message. My wife also gets it when she tries. What's going on? On top of that, the chat buttons in the customer service page do not work (you click and nothing happens).&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Tue, 30 May 2023 18:04:21 GMT</pubDate>
    <dc:creator>pittbox</dc:creator>
    <dc:date>2023-05-30T18:04:21Z</dc:date>
    <item>
      <title>cannot change credit card</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/cannot-change-credit-card/m-p/687873#M21866</link>
      <description>&lt;P&gt;I am trying to replace my old credit card with a new one. I go to my personal account and click on "update" next to the old credit card. A window shows up to fill out the new credit card info. I fill it up and save changes. The following message appears: "There was an error completing payment. Please update your payment information...". I tried a different card and get the same message. My wife also gets it when she tries. What's going on? On top of that, the chat buttons in the customer service page do not work (you click and nothing happens).&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 30 May 2023 18:04:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/cannot-change-credit-card/m-p/687873#M21866</guid>
      <dc:creator>pittbox</dc:creator>
      <dc:date>2023-05-30T18:04:21Z</dc:date>
    </item>
    <item>
      <title>Re: cannot change credit card</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/cannot-change-credit-card/m-p/687904#M21875</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1709863"&gt;@pittbox&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you try switching browsers to see if this helps?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me updated with any progress!&lt;/P&gt;</description>
      <pubDate>Tue, 30 May 2023 19:25:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/cannot-change-credit-card/m-p/687904#M21875</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-05-30T19:25:35Z</dc:date>
    </item>
    <item>
      <title>Re: cannot change credit card</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/cannot-change-credit-card/m-p/688018#M21897</link>
      <description>&lt;P&gt;Thanks, my bad. New credit card was not authorized.&lt;/P&gt;</description>
      <pubDate>Wed, 31 May 2023 03:15:23 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/cannot-change-credit-card/m-p/688018#M21897</guid>
      <dc:creator>pittbox</dc:creator>
      <dc:date>2023-05-31T03:15:23Z</dc:date>
    </item>
    <item>
      <title>Re: cannot change credit card</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/cannot-change-credit-card/m-p/688045#M21901</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1709863"&gt;@pittbox&lt;/a&gt;&lt;/SPAN&gt;!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks for updating us on your issue and I'm glad it's been resolved.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you need anything else, please let us know.&lt;/P&gt;</description>
      <pubDate>Wed, 31 May 2023 06:33:41 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/cannot-change-credit-card/m-p/688045#M21901</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-05-31T06:33:41Z</dc:date>
    </item>
    <item>
      <title>Re: cannot change credit card</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/cannot-change-credit-card/m-p/713823#M25083</link>
      <description>&lt;P&gt;I have the same error. I can not update my credit card information. already tryied the incognito mode. help?&lt;/P&gt;</description>
      <pubDate>Thu, 14 Sep 2023 21:53:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/cannot-change-credit-card/m-p/713823#M25083</guid>
      <dc:creator>ricas200</dc:creator>
      <dc:date>2023-09-14T21:53:19Z</dc:date>
    </item>
    <item>
      <title>Re: cannot change credit card</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/cannot-change-credit-card/m-p/713830#M25084</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1745509"&gt;@ricas200&lt;/a&gt;&lt;/SPAN&gt;, are you using a card from the same country or a different details on the card itself, such as the address?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you already tried contacting the &lt;A href="https://www.dropbox.com/support" target="_blank"&gt;support team&lt;/A&gt; regarding this matter?&lt;/P&gt;</description>
      <pubDate>Thu, 14 Sep 2023 23:03:38 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/cannot-change-credit-card/m-p/713830#M25084</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-09-14T23:03:38Z</dc:date>
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