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  <channel>
    <title>topic Payment attributed to wrong account. in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Payment-attributed-to-wrong-account/m-p/694248#M22519</link>
    <description>&lt;P&gt;Greetings, I recently paid for one year of the Professional plan, but this has been attributed to a Gmail account that is not my professional account. How can I get the funds transferred to my professional account with my email address [email removed as per &lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/td-p/325896" target="_blank" rel="noopener"&gt;Community Guidelines&lt;/A&gt;] This is urgent, please, as a client needs access to my files tomorrow Monday. Thank you for your assistance.&lt;/P&gt;</description>
    <pubDate>Mon, 26 Jun 2023 10:36:51 GMT</pubDate>
    <dc:creator>edwardsmay</dc:creator>
    <dc:date>2023-06-26T10:36:51Z</dc:date>
    <item>
      <title>Payment attributed to wrong account.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Payment-attributed-to-wrong-account/m-p/694248#M22519</link>
      <description>&lt;P&gt;Greetings, I recently paid for one year of the Professional plan, but this has been attributed to a Gmail account that is not my professional account. How can I get the funds transferred to my professional account with my email address [email removed as per &lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/td-p/325896" target="_blank" rel="noopener"&gt;Community Guidelines&lt;/A&gt;] This is urgent, please, as a client needs access to my files tomorrow Monday. Thank you for your assistance.&lt;/P&gt;</description>
      <pubDate>Mon, 26 Jun 2023 10:36:51 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Payment-attributed-to-wrong-account/m-p/694248#M22519</guid>
      <dc:creator>edwardsmay</dc:creator>
      <dc:date>2023-06-26T10:36:51Z</dc:date>
    </item>
    <item>
      <title>Re: Payment attributed to wrong account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Payment-attributed-to-wrong-account/m-p/694250#M22520</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1287656"&gt;@edwardsmay&lt;/a&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;It isnt possible to swap payments between accounts. The only work around is to move the email addresses around but you'll need to recreate shares etc.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sun, 25 Jun 2023 16:15:24 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Payment-attributed-to-wrong-account/m-p/694250#M22520</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2023-06-25T16:15:24Z</dc:date>
    </item>
    <item>
      <title>Payment attributed to wrong account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Payment-attributed-to-wrong-account/m-p/694260#M22522</link>
      <description>&lt;P&gt;I was afraid of that. It's a pain, because all was there, and now all has to be restarted.&lt;BR /&gt;Thank you anyway for the 'no go' advice, and recommendation. I hope I will succeed in syncing all from that 'main' (i.e. paid-up) account.&lt;BR /&gt;If not, I may come back and shout again!&lt;/P&gt;&lt;P&gt;Again, many thanks&lt;/P&gt;</description>
      <pubDate>Sun, 25 Jun 2023 17:40:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Payment-attributed-to-wrong-account/m-p/694260#M22522</guid>
      <dc:creator>edwardsmay</dc:creator>
      <dc:date>2023-06-25T17:40:43Z</dc:date>
    </item>
    <item>
      <title>Re: Payment attributed to wrong account.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Payment-attributed-to-wrong-account/m-p/694343#M22548</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1287656"&gt;@edwardsmay&lt;/a&gt;, let's jump right into this!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Other than what &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1972"&gt;@Mark&lt;/a&gt; already suggested, what you can also do is reach out to our &lt;A href="https://www.dropbox.com/support" target="_blank"&gt;Support&lt;/A&gt;, and check &lt;STRONG&gt;if &lt;/STRONG&gt;they can provide you with a refund for your charge.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I can't promise that this will be possible, but if they can do that, then you should be able to re-upgrade the account you wanted from the beginning.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I hope this clarifies!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 26 Jun 2023 10:38:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Payment-attributed-to-wrong-account/m-p/694343#M22548</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-06-26T10:38:53Z</dc:date>
    </item>
    <item>
      <title>Re: Payment attributed to wrong account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Payment-attributed-to-wrong-account/m-p/698696#M23091</link>
      <description>&lt;P&gt;Hi, I had the same problem, but I can´t use the account where my pay was attributed doesn´t exist, the pay was&amp;nbsp;attributed&amp;nbsp;to [email removed as per &lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/td-p/325896" target="_blank"&gt;Community Guidelines&lt;/A&gt;] but the correct account is &lt;STRONG&gt;removed&lt;/STRONG&gt;&lt;/P&gt;&lt;P&gt;Thank you for your assistance&lt;/P&gt;</description>
      <pubDate>Thu, 13 Jul 2023 22:43:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Payment-attributed-to-wrong-account/m-p/698696#M23091</guid>
      <dc:creator>Brodriguez</dc:creator>
      <dc:date>2023-07-13T22:43:52Z</dc:date>
    </item>
    <item>
      <title>Re: Payment attributed to wrong account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Payment-attributed-to-wrong-account/m-p/698698#M23092</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1726704"&gt;@Brodriguez&lt;/a&gt;, I hope you're doing well!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you tried contacting our Support about this? If not, then could you try using &lt;A href="https://www.dropbox.com/support/" target="_blank"&gt;this&lt;/A&gt; form to contact our support team for further assistance?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Just make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant details.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once you do this and get a ticket ID from our system, you can share it with us so that we can look it up as well.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted!&lt;/P&gt;</description>
      <pubDate>Thu, 13 Jul 2023 23:06:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Payment-attributed-to-wrong-account/m-p/698698#M23092</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-07-13T23:06:39Z</dc:date>
    </item>
    <item>
      <title>Re: Payment attributed to wrong account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Payment-attributed-to-wrong-account/m-p/698878#M23101</link>
      <description>&lt;P&gt;Hi, I've tried using this link you sent me but It takes me to a Support Sistem with only instructions of how change my pay methods and cancell my suscription, It doesn't let me create any&amp;nbsp;&lt;SPAN&gt;ticket ID from your system, every link just takes me to another page with more information of how to do things inside dropbox. &lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;Please Help me, becouse I haven´t been able to turn in some work assignments&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Fri, 14 Jul 2023 14:59:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Payment-attributed-to-wrong-account/m-p/698878#M23101</guid>
      <dc:creator>Brodriguez</dc:creator>
      <dc:date>2023-07-14T14:59:57Z</dc:date>
    </item>
    <item>
      <title>Re: Payment attributed to wrong account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Payment-attributed-to-wrong-account/m-p/698893#M23102</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1726704"&gt;@Brodriguez&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;I've tried using this link you sent me but ... It doesn't let me create any&amp;nbsp;&lt;SPAN&gt;ticket ID from your system, every link just takes me to another page with more information of how to do things inside dropbox.&lt;/SPAN&gt;&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You need to make sure you're not signed in to a Dropbox account, including these forums, or it will limit you to the support options available to a free user. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing_issues" target="_blank"&gt;https://www.dropbox.com/support/billing_issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
      <pubDate>Fri, 14 Jul 2023 15:56:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Payment-attributed-to-wrong-account/m-p/698893#M23102</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-07-14T15:56:34Z</dc:date>
    </item>
    <item>
      <title>Re: Payment attributed to wrong account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Payment-attributed-to-wrong-account/m-p/700506#M23314</link>
      <description>&lt;P&gt;Hi, i Tried this last Thursday and the system didn´t give me a ticket number for my request, they just told me "Thanks for comunicate with us, We will respond to your request for help in 1-2 business days" and I haven´t recibed any respond so far.&lt;/P&gt;</description>
      <pubDate>Fri, 21 Jul 2023 17:52:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Payment-attributed-to-wrong-account/m-p/700506#M23314</guid>
      <dc:creator>Brodriguez</dc:creator>
      <dc:date>2023-07-21T17:52:21Z</dc:date>
    </item>
    <item>
      <title>Re: Payment attributed to wrong account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Payment-attributed-to-wrong-account/m-p/700539#M23316</link>
      <description>&lt;P&gt;Hi from me too, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1726704"&gt;@Brodriguez&lt;/a&gt;&lt;/SPAN&gt;!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;When creating a ticket, did you insert an email address that you can currently access? If yes, please make sure to check the inbox and spam folder of that email address.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;In case you still can't see your ticket at that point, we can log one for you instead and send it over to this &lt;A href="https://www.dropbox.com/account/general" target="_blank"&gt;email address&lt;/A&gt;.&lt;/P&gt;</description>
      <pubDate>Fri, 21 Jul 2023 20:21:24 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Payment-attributed-to-wrong-account/m-p/700539#M23316</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-07-21T20:21:24Z</dc:date>
    </item>
    <item>
      <title>Re: Payment attributed to wrong account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Payment-attributed-to-wrong-account/m-p/700563#M23321</link>
      <description>&lt;P&gt;Yes, I gave them my e-mail adress conrrectly. I Checked my inbox and spam folder and there is not answer. Please log a Ticket for me&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 21 Jul 2023 21:26:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Payment-attributed-to-wrong-account/m-p/700563#M23321</guid>
      <dc:creator>Brodriguez</dc:creator>
      <dc:date>2023-07-21T21:26:21Z</dc:date>
    </item>
    <item>
      <title>Re: Payment attributed to wrong account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Payment-attributed-to-wrong-account/m-p/700580#M23324</link>
      <description>&lt;P&gt;No worries, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1726704"&gt;@Brodriguez&lt;/a&gt;&lt;/SPAN&gt;. Please check your &lt;A href="https://www.dropbox.com/account/general" target="_blank"&gt;email address&lt;/A&gt;, when you get the chance, and reply back to me.&lt;/P&gt;</description>
      <pubDate>Fri, 21 Jul 2023 22:22:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Payment-attributed-to-wrong-account/m-p/700580#M23324</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-07-21T22:22:43Z</dc:date>
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