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    <title>topic I downgraded to the Basic Free subscription, but I’m still being charged monthly in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-downgraded-to-the-Basic-Free-subscription-but-I-m-still-being/m-p/701669#M23449</link>
    <description>&lt;P&gt;Hello community,&lt;/P&gt;&lt;P&gt;I downgraded my subscription months ago to the Basic Free one, however, I am still being charged $18.69 monthly and I can’t get access to anyone to make the payments stop. I tried the bot, but it was not helpful.&lt;/P&gt;&lt;P&gt;Crossing my fingers someone here might know how to contact Dropbox to make these payments stop and to refund me.&lt;/P&gt;&lt;P&gt;Thank you very much!&lt;/P&gt;&lt;P&gt;Allison&lt;/P&gt;</description>
    <pubDate>Wed, 26 Jul 2023 21:21:55 GMT</pubDate>
    <dc:creator>AllisonC79</dc:creator>
    <dc:date>2023-07-26T21:21:55Z</dc:date>
    <item>
      <title>I downgraded to the Basic Free subscription, but I’m still being charged monthly</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-downgraded-to-the-Basic-Free-subscription-but-I-m-still-being/m-p/701669#M23449</link>
      <description>&lt;P&gt;Hello community,&lt;/P&gt;&lt;P&gt;I downgraded my subscription months ago to the Basic Free one, however, I am still being charged $18.69 monthly and I can’t get access to anyone to make the payments stop. I tried the bot, but it was not helpful.&lt;/P&gt;&lt;P&gt;Crossing my fingers someone here might know how to contact Dropbox to make these payments stop and to refund me.&lt;/P&gt;&lt;P&gt;Thank you very much!&lt;/P&gt;&lt;P&gt;Allison&lt;/P&gt;</description>
      <pubDate>Wed, 26 Jul 2023 21:21:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-downgraded-to-the-Basic-Free-subscription-but-I-m-still-being/m-p/701669#M23449</guid>
      <dc:creator>AllisonC79</dc:creator>
      <dc:date>2023-07-26T21:21:55Z</dc:date>
    </item>
    <item>
      <title>Re: I downgraded to the Basic Free subscription, but I’m still being charged monthly</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-downgraded-to-the-Basic-Free-subscription-but-I-m-still-being/m-p/701689#M23453</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1730441"&gt;@AllisonC79&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;, sorry to hear about this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you happen to have more than one Dropbox accounts, associated with different email addresses of yours?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you tried using our &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;self served look up tool&lt;/A&gt; to identify the email address that's linked to the charge?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you did and still have issues with this, please let us know here and we'll reach out via email to investigate further.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks!&lt;/P&gt;</description>
      <pubDate>Wed, 26 Jul 2023 22:21:01 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-downgraded-to-the-Basic-Free-subscription-but-I-m-still-being/m-p/701689#M23453</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-07-26T22:21:01Z</dc:date>
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