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    <title>topic I have been repeatedly charged $19.99 for an upgrade I have never received and i want my money back. in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-have-been-repeatedly-charged-19-99-for-an-upgrade-I-have-never/m-p/707838#M24373</link>
    <description>&lt;P&gt;I order an upgrade to a Professional account 2 years ago and I trusted Dropbox to upgrade my account. I have paid my subscription fees every month since. It's been two years of payments and my account has not been upgraded.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I paid $479.76 so far and I would like my money back, please. Going forward I will happily pay the $19.99 once my account has been upgraded. The money I have paid to date was taken without rendering the services I was paying for.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;How do I reach a human being to work this out so I can continue using my account?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thank you for your kind attention.&lt;/P&gt;</description>
    <pubDate>Mon, 21 Aug 2023 15:07:16 GMT</pubDate>
    <dc:creator>sirgeek</dc:creator>
    <dc:date>2023-08-21T15:07:16Z</dc:date>
    <item>
      <title>I have been repeatedly charged $19.99 for an upgrade I have never received and i want my money back.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-have-been-repeatedly-charged-19-99-for-an-upgrade-I-have-never/m-p/707838#M24373</link>
      <description>&lt;P&gt;I order an upgrade to a Professional account 2 years ago and I trusted Dropbox to upgrade my account. I have paid my subscription fees every month since. It's been two years of payments and my account has not been upgraded.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I paid $479.76 so far and I would like my money back, please. Going forward I will happily pay the $19.99 once my account has been upgraded. The money I have paid to date was taken without rendering the services I was paying for.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;How do I reach a human being to work this out so I can continue using my account?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thank you for your kind attention.&lt;/P&gt;</description>
      <pubDate>Mon, 21 Aug 2023 15:07:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-have-been-repeatedly-charged-19-99-for-an-upgrade-I-have-never/m-p/707838#M24373</guid>
      <dc:creator>sirgeek</dc:creator>
      <dc:date>2023-08-21T15:07:16Z</dc:date>
    </item>
    <item>
      <title>Re: I have been repeatedly charged $19.99 for an upgrade I have never received and i want my mone...</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-have-been-repeatedly-charged-19-99-for-an-upgrade-I-have-never/m-p/707850#M24374</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1737837"&gt;@sirgeek&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;this link&lt;/A&gt;, choose 'Other' and then put in an email address that you can access, followed by your billing info.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me updated with any progress!&lt;/P&gt;</description>
      <pubDate>Mon, 21 Aug 2023 15:54:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-have-been-repeatedly-charged-19-99-for-an-upgrade-I-have-never/m-p/707850#M24374</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-08-21T15:54:22Z</dc:date>
    </item>
    <item>
      <title>Re: I have been repeatedly charged $19.99 for an upgrade I have never received and i want my mone...</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-have-been-repeatedly-charged-19-99-for-an-upgrade-I-have-never/m-p/723181#M26209</link>
      <description>&lt;P&gt;Jayt,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I have never received a reply to my inquiry. What do I do now?&lt;/P&gt;</description>
      <pubDate>Fri, 20 Oct 2023 17:30:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-have-been-repeatedly-charged-19-99-for-an-upgrade-I-have-never/m-p/723181#M26209</guid>
      <dc:creator>sirgeek</dc:creator>
      <dc:date>2023-10-20T17:30:59Z</dc:date>
    </item>
    <item>
      <title>Re: I have been repeatedly charged $19.99 for an upgrade I have never received and i want my mone...</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-have-been-repeatedly-charged-19-99-for-an-upgrade-I-have-never/m-p/723204#M26211</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1737837"&gt;@sirgeek&lt;/a&gt;&lt;/SPAN&gt;, did you submit a ticket to the support team using the steps I provided?&lt;/P&gt;
&lt;P&gt;&lt;BR /&gt;If so, please let me know the ticket number here so I can locate it in our system!&lt;/P&gt;</description>
      <pubDate>Fri, 20 Oct 2023 19:04:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-have-been-repeatedly-charged-19-99-for-an-upgrade-I-have-never/m-p/723204#M26211</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-10-20T19:04:53Z</dc:date>
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