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    <title>topic Account upgrade in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-upgrade/m-p/713251#M25030</link>
    <description>&lt;P&gt;I have paid to upgrade my account. &amp;nbsp;My credit card was charged twice. &amp;nbsp;I have cancelled one with the card provider. &amp;nbsp;Dropbox nevertheless downgraded my plan and says I have not paid but I clearly have. &amp;nbsp;There was no email receipt. &amp;nbsp;The correct email address is associated with the Dropbox account. &amp;nbsp;Dropbox will not communicate with me except by a BOT as a I do not have a paid for account. &amp;nbsp;Very frustrating! &amp;nbsp;I think I may need to go to the ombudsman if they won't cancel the other payment for which I am receiving no service. &amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Wed, 13 Sep 2023 00:15:54 GMT</pubDate>
    <dc:creator>KathyStar1</dc:creator>
    <dc:date>2023-09-13T00:15:54Z</dc:date>
    <item>
      <title>Account upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-upgrade/m-p/713251#M25030</link>
      <description>&lt;P&gt;I have paid to upgrade my account. &amp;nbsp;My credit card was charged twice. &amp;nbsp;I have cancelled one with the card provider. &amp;nbsp;Dropbox nevertheless downgraded my plan and says I have not paid but I clearly have. &amp;nbsp;There was no email receipt. &amp;nbsp;The correct email address is associated with the Dropbox account. &amp;nbsp;Dropbox will not communicate with me except by a BOT as a I do not have a paid for account. &amp;nbsp;Very frustrating! &amp;nbsp;I think I may need to go to the ombudsman if they won't cancel the other payment for which I am receiving no service. &amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 13 Sep 2023 00:15:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-upgrade/m-p/713251#M25030</guid>
      <dc:creator>KathyStar1</dc:creator>
      <dc:date>2023-09-13T00:15:54Z</dc:date>
    </item>
    <item>
      <title>Re: Account upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-upgrade/m-p/713290#M25034</link>
      <description>&lt;P&gt;Hey there &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1744860"&gt;@KathyStar1&lt;/a&gt;&lt;/SPAN&gt;, sorry to hear about this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;As we'd require some sensitive information to look further into this for you, would it be OK If we reached out via the email address that's connected to your profile here, on our Community?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks!&lt;/P&gt;</description>
      <pubDate>Wed, 13 Sep 2023 05:55:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-upgrade/m-p/713290#M25034</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-09-13T05:55:15Z</dc:date>
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    <item>
      <title>Re: Account upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-upgrade/m-p/714887#M25223</link>
      <description>&lt;P&gt;Hi there&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Yes, please send me an email. &amp;nbsp;I am assuming you have access to my email address.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Kathy&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 20 Sep 2023 00:17:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-upgrade/m-p/714887#M25223</guid>
      <dc:creator>KathyStar1</dc:creator>
      <dc:date>2023-09-20T00:17:47Z</dc:date>
    </item>
    <item>
      <title>Re: Account upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-upgrade/m-p/714990#M25230</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1744860"&gt;@KathyStar1&lt;/a&gt;&lt;/SPAN&gt;, I just sent you an email, so make sure to get back to me, when you can.&lt;/P&gt;</description>
      <pubDate>Wed, 20 Sep 2023 10:08:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-upgrade/m-p/714990#M25230</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-09-20T10:08:22Z</dc:date>
    </item>
    <item>
      <title>Re: Account upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-upgrade/m-p/716156#M25372</link>
      <description>&lt;P&gt;I have responded to your message but I keep getting a failure response. &amp;nbsp;Is there anyone at Dropbox interested in fixing this? &amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 25 Sep 2023 06:11:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-upgrade/m-p/716156#M25372</guid>
      <dc:creator>KathyStar1</dc:creator>
      <dc:date>2023-09-25T06:11:12Z</dc:date>
    </item>
    <item>
      <title>Re: Account upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-upgrade/m-p/716199#M25386</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1744860"&gt;@KathyStar1&lt;/a&gt;&lt;/SPAN&gt;, sorry to jump in here, but could you send us a screenshot of the error you're getting when trying to respond to Hannah's email?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 25 Sep 2023 10:21:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-upgrade/m-p/716199#M25386</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-09-25T10:21:49Z</dc:date>
    </item>
    <item>
      <title>Re: Account upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-upgrade/m-p/716469#M25441</link>
      <description>&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="KathyStar1_0-1695690041092.png" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/40816i9DDD3F07654BD400/image-size/medium?v=v2&amp;amp;px=400" role="button" title="KathyStar1_0-1695690041092.png" alt="KathyStar1_0-1695690041092.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 26 Sep 2023 01:00:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-upgrade/m-p/716469#M25441</guid>
      <dc:creator>KathyStar1</dc:creator>
      <dc:date>2023-09-26T01:00:56Z</dc:date>
    </item>
    <item>
      <title>Re: Account upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-upgrade/m-p/716471#M25442</link>
      <description>&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="KathyStar1_0-1695690069034.png" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/40817iD80A7EC73DBBB380/image-size/medium?v=v2&amp;amp;px=400" role="button" title="KathyStar1_0-1695690069034.png" alt="KathyStar1_0-1695690069034.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 26 Sep 2023 01:01:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-upgrade/m-p/716471#M25442</guid>
      <dc:creator>KathyStar1</dc:creator>
      <dc:date>2023-09-26T01:01:16Z</dc:date>
    </item>
    <item>
      <title>Re: Account upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-upgrade/m-p/716544#M25458</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1744860"&gt;@KathyStar1&lt;/a&gt;, do you try to respond to Hannah directly through your email chain when you get this error?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 26 Sep 2023 09:45:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-upgrade/m-p/716544#M25458</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-09-26T09:45:07Z</dc:date>
    </item>
    <item>
      <title>Re: Account upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-upgrade/m-p/716822#M25499</link>
      <description>&lt;P&gt;Yes I do. &amp;nbsp;Can you give me a direct email that I contact? &amp;nbsp;That is, not through this community app. &amp;nbsp;If I am a customer or to be a customer, this method of communication is really hopeless.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Kathy&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 27 Sep 2023 05:14:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-upgrade/m-p/716822#M25499</guid>
      <dc:creator>KathyStar1</dc:creator>
      <dc:date>2023-09-27T05:14:40Z</dc:date>
    </item>
    <item>
      <title>Re: Account upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-upgrade/m-p/716852#M25501</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1744860"&gt;@KathyStar1&lt;/a&gt;, unfortunately we can't share our direct emails, but here's what you can do:&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can visit the &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;Support page&lt;/A&gt; while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know more!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 27 Sep 2023 08:50:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-upgrade/m-p/716852#M25501</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-09-27T08:50:19Z</dc:date>
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