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    <title>topic Basic Plus account not showing 2TB storage in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-Plus-account-not-showing-2TB-storage/m-p/714801#M25215</link>
    <description>&lt;P&gt;Basic Plus&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Hi, I am on a Dropbox Basic Plus account, have been for a few years. It shows my storage as 25GB. However I understand that Basic Plus should now have 2TB of space. How can I update the storage space to correct allowance? Will this occur when I renew?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;If I try and use the upgrade tool, it says I am already on Basic Plus with 2TB, but my account only has 25GB flagged against it. I don't need to upgrade to family or professional.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks&lt;/P&gt;&lt;P&gt;Mark&lt;/P&gt;</description>
    <pubDate>Tue, 19 Sep 2023 17:00:48 GMT</pubDate>
    <dc:creator>ssnostromo</dc:creator>
    <dc:date>2023-09-19T17:00:48Z</dc:date>
    <item>
      <title>Basic Plus account not showing 2TB storage</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-Plus-account-not-showing-2TB-storage/m-p/714801#M25215</link>
      <description>&lt;P&gt;Basic Plus&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Hi, I am on a Dropbox Basic Plus account, have been for a few years. It shows my storage as 25GB. However I understand that Basic Plus should now have 2TB of space. How can I update the storage space to correct allowance? Will this occur when I renew?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;If I try and use the upgrade tool, it says I am already on Basic Plus with 2TB, but my account only has 25GB flagged against it. I don't need to upgrade to family or professional.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks&lt;/P&gt;&lt;P&gt;Mark&lt;/P&gt;</description>
      <pubDate>Tue, 19 Sep 2023 17:00:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-Plus-account-not-showing-2TB-storage/m-p/714801#M25215</guid>
      <dc:creator>ssnostromo</dc:creator>
      <dc:date>2023-09-19T17:00:48Z</dc:date>
    </item>
    <item>
      <title>Re: Basic Plus account not showing 2TB storage</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-Plus-account-not-showing-2TB-storage/m-p/714821#M25217</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1747041"&gt;@ssnostromo&lt;/a&gt;&lt;/SPAN&gt;, sorry to hear you're having issues with this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you please send us a screenshot of what exactly is reported in your &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;plan tab &lt;/A&gt;and another one of the error you're getting when trying to upgrade?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks so much, Mark!&lt;/P&gt;</description>
      <pubDate>Tue, 19 Sep 2023 17:49:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-Plus-account-not-showing-2TB-storage/m-p/714821#M25217</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-09-19T17:49:47Z</dc:date>
    </item>
    <item>
      <title>Re: Basic Plus account not showing 2TB storage</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-Plus-account-not-showing-2TB-storage/m-p/720908#M25938</link>
      <description>Hi Walter, how do I send you the screenshots. I don’t seem to be able to upload or paste to this thread reply.</description>
      <pubDate>Thu, 12 Oct 2023 15:00:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-Plus-account-not-showing-2TB-storage/m-p/720908#M25938</guid>
      <dc:creator>ssnostromo</dc:creator>
      <dc:date>2023-10-12T15:00:13Z</dc:date>
    </item>
    <item>
      <title>Re: Basic Plus account not showing 2TB storage</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-Plus-account-not-showing-2TB-storage/m-p/720913#M25939</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1747041"&gt;@ssnostromo&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;how do I send you the screenshots. I don’t seem to be able to upload or paste to this thread reply.&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;There's a camera icon in the Reply toolbar, though it may not be visible until you're Level 3 on the forums. If that's the case, just upload the screenshot to your Dropbox account and create a shared link to the file. Reply here with the link.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="57827565af741e91684fced1163ea18f.png" style="width: 503px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/41223i7526AB5AF18901C5/image-size/large?v=v2&amp;amp;px=999" role="button" title="57827565af741e91684fced1163ea18f.png" alt="57827565af741e91684fced1163ea18f.png" /&gt;&lt;/span&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 12 Oct 2023 15:11:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-Plus-account-not-showing-2TB-storage/m-p/720913#M25939</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-10-12T15:11:20Z</dc:date>
    </item>
    <item>
      <title>Re: Basic Plus account not showing 2TB storage</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-Plus-account-not-showing-2TB-storage/m-p/720918#M25940</link>
      <description>Hi Walter / Rich&lt;BR /&gt;&lt;BR /&gt;See 2 screenshots:&lt;BR /&gt;&lt;BR /&gt;&lt;A href="https://www.dropbox.com/scl/fi/32h29lp1jp470kccswl8v/IMG_9269.PNG?rlkey=5kvp9wbe1fgfzq5ey80un4fue&amp;amp;dl=0" target="_blank"&gt;https://www.dropbox.com/scl/fi/32h29lp1jp470kccswl8v/IMG_9269.PNG?rlkey=5kvp9wbe1fgfzq5ey80un4fue&amp;amp;dl=0&lt;/A&gt;&lt;BR /&gt;&lt;BR /&gt;&lt;A href="https://www.dropbox.com/scl/fi/yhrxn4rd2ko7l4fe362i4/IMG_9268.jpg?rlkey=hpdnt9uihla3kou56eiqkaj7s&amp;amp;dl=0" target="_blank"&gt;https://www.dropbox.com/scl/fi/yhrxn4rd2ko7l4fe362i4/IMG_9268.jpg?rlkey=hpdnt9uihla3kou56eiqkaj7s&amp;amp;dl=0&lt;/A&gt;&lt;BR /&gt;&lt;BR /&gt;These show that I have a Basic+ account with only 25GB of space, yet if I try and upgrade it says I am on a Basics+ account and should have 2TB of space. My account has just renewed and this hasn’t fixed the problem. Please confirm if I should have 25GB or 2TB of space and if the latter, how do I fix my account to show it. Thanks.</description>
      <pubDate>Thu, 12 Oct 2023 15:19:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-Plus-account-not-showing-2TB-storage/m-p/720918#M25940</guid>
      <dc:creator>ssnostromo</dc:creator>
      <dc:date>2023-10-12T15:19:08Z</dc:date>
    </item>
    <item>
      <title>Re: Basic Plus account not showing 2TB storage</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-Plus-account-not-showing-2TB-storage/m-p/720952#M25944</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1747041"&gt;@ssnostromo&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;These show that I have a Basic+ account with only 25GB of space, yet if I try and upgrade it says I am on a Basics+ account and should have 2TB of space.&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You seem to be confusing two different plans; Basic+ and Plus. Basic+ (which isn't widely available, possibly no longer available) appears to offer 25GB of space, while the Plus plan offers 2TB of space. Your current plan appears to cost AU$43.99. The last time I saw an AU price listed for Plus, it was about AU$170 per year.&lt;/P&gt;</description>
      <pubDate>Thu, 12 Oct 2023 17:08:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-Plus-account-not-showing-2TB-storage/m-p/720952#M25944</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-10-12T17:08:17Z</dc:date>
    </item>
    <item>
      <title>Re: Basic Plus account not showing 2TB storage</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-Plus-account-not-showing-2TB-storage/m-p/720955#M25946</link>
      <description>So why when I try to upgrade my Basic+ account it says I am already on the Plus. I’ve been with Dropbox for 8 years, and it’s pretty disappointing. I’ve already auto renewed for another 12 months believing I would automatically have the 2TB applied to my account. Looks like I’ll just have to cancel my plan, but I don’t suppose Dropbox care if a customer of 8 years leaves.</description>
      <pubDate>Thu, 12 Oct 2023 17:17:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-Plus-account-not-showing-2TB-storage/m-p/720955#M25946</guid>
      <dc:creator>ssnostromo</dc:creator>
      <dc:date>2023-10-12T17:17:04Z</dc:date>
    </item>
    <item>
      <title>Re: Basic Plus account not showing 2TB storage</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-Plus-account-not-showing-2TB-storage/m-p/721168#M25964</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1747041"&gt;@ssnostromo&lt;/a&gt;! Hope it’s OK to jump in here, and thanks for using our product for all this time.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;What Rich mentioned above is correct; Dropbox Plus offers 2TB of space, but it sounds like you’re currently on Basic+, which offers 25GB instead and is no longer available as a subscription.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you still wish to upgrade to our Plus plan though with the 2TB (you can check its pricing &lt;A href="https://www.dropbox.com/plans/storage" target="_blank"&gt;here&lt;/A&gt;), we can open a ticket for you, and send it to this &lt;A href="https://www.dropbox.com/account/general" target="_blank"&gt;email address&lt;/A&gt;. This way, our support team can further help you.&lt;/P&gt;</description>
      <pubDate>Fri, 13 Oct 2023 13:05:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-Plus-account-not-showing-2TB-storage/m-p/721168#M25964</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-10-13T13:05:07Z</dc:date>
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