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    <title>topic Incorrect account downgrade even though the agent told me that shouldn't happen. in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Incorrect-account-downgrade-even-though-the-agent-told-me-that/m-p/729336#M26742</link>
    <description>&lt;P&gt;Hello,&amp;nbsp;&lt;/P&gt;
&lt;P&gt;My Dropbox account was downgraded from Plus to Basic, though support told me the downgrade was postponed for six months. I contacted your support team via email and got no response.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Ticket number of my initial request:&amp;nbsp;&lt;A href="https://www.dropbox.com/support/ticket/22865226" target="_blank" rel="noopener"&gt;Ticket #22865226&lt;/A&gt;&lt;/P&gt;
&lt;P&gt;Ticket number of yesterday's request:&amp;nbsp;&lt;A href="https://www.dropbox.com/support/ticket/22921167" target="_blank" rel="noopener"&gt;Ticket #22921167&lt;/A&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;It would be great if you could assist me on this matter. Thank you.&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Tue, 14 Nov 2023 08:40:56 GMT</pubDate>
    <dc:creator>Alla Nabatova</dc:creator>
    <dc:date>2023-11-14T08:40:56Z</dc:date>
    <item>
      <title>Incorrect account downgrade even though the agent told me that shouldn't happen.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Incorrect-account-downgrade-even-though-the-agent-told-me-that/m-p/729336#M26742</link>
      <description>&lt;P&gt;Hello,&amp;nbsp;&lt;/P&gt;
&lt;P&gt;My Dropbox account was downgraded from Plus to Basic, though support told me the downgrade was postponed for six months. I contacted your support team via email and got no response.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Ticket number of my initial request:&amp;nbsp;&lt;A href="https://www.dropbox.com/support/ticket/22865226" target="_blank" rel="noopener"&gt;Ticket #22865226&lt;/A&gt;&lt;/P&gt;
&lt;P&gt;Ticket number of yesterday's request:&amp;nbsp;&lt;A href="https://www.dropbox.com/support/ticket/22921167" target="_blank" rel="noopener"&gt;Ticket #22921167&lt;/A&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;It would be great if you could assist me on this matter. Thank you.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 14 Nov 2023 08:40:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Incorrect-account-downgrade-even-though-the-agent-told-me-that/m-p/729336#M26742</guid>
      <dc:creator>Alla Nabatova</dc:creator>
      <dc:date>2023-11-14T08:40:56Z</dc:date>
    </item>
    <item>
      <title>Re: Incorrect account downgrade even though the agent told me that shouldn't happen.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Incorrect-account-downgrade-even-though-the-agent-told-me-that/m-p/729345#M26744</link>
      <description>&lt;P&gt;Hey there &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1766426"&gt;@Alla Nabatova&lt;/a&gt;&lt;/SPAN&gt;, thanks for posting here!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I was able to go through your previous ticket numbers. It seems the latest one has been closed due to inactivity.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Therefore, I created a new one on my end for you. Can you check your inbox, and respond back to me?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted!&lt;/P&gt;</description>
      <pubDate>Tue, 14 Nov 2023 08:42:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Incorrect-account-downgrade-even-though-the-agent-told-me-that/m-p/729345#M26744</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-11-14T08:42:28Z</dc:date>
    </item>
    <item>
      <title>Re: Incorrect account downgrade even though the agent told me that shouldn't happen.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Incorrect-account-downgrade-even-though-the-agent-told-me-that/m-p/729362#M26745</link>
      <description>&lt;P&gt;Hi Megan,&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks for reaching me out.&amp;nbsp;&lt;/P&gt;&lt;P&gt;I've responded to your email.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 14 Nov 2023 09:36:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Incorrect-account-downgrade-even-though-the-agent-told-me-that/m-p/729362#M26745</guid>
      <dc:creator>Alla Nabatova</dc:creator>
      <dc:date>2023-11-14T09:36:33Z</dc:date>
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