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    <title>topic Fraudulent Transaction in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Fraudulent-Transaction/m-p/732227#M27051</link>
    <description>&lt;P&gt;In the absence of any possible way to speak to a human on the website, or a response to the webform that I have submitted twice, I am turning to the Community Forum where I hope someone here can help me.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;There is a Dropbox subscription transaction for $11.99 that I have just noticed recurring on my credit card statement for over 2 years. I used the transaction lookup tool here to discover that this is not linked to any email address I have ever owned but instead someone called carlos&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;My credit card don't let me cancel or block the transaction as I've apparently authorised it, but to me this is a clear cause of someone fraudulently using my account details to setup the account.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can somebody here please advise how I block an account that is being paid for from my card details?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Many thanks in advance.&lt;/P&gt;</description>
    <pubDate>Fri, 24 Nov 2023 11:41:37 GMT</pubDate>
    <dc:creator>davidsworlduk</dc:creator>
    <dc:date>2023-11-24T11:41:37Z</dc:date>
    <item>
      <title>Fraudulent Transaction</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Fraudulent-Transaction/m-p/732227#M27051</link>
      <description>&lt;P&gt;In the absence of any possible way to speak to a human on the website, or a response to the webform that I have submitted twice, I am turning to the Community Forum where I hope someone here can help me.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;There is a Dropbox subscription transaction for $11.99 that I have just noticed recurring on my credit card statement for over 2 years. I used the transaction lookup tool here to discover that this is not linked to any email address I have ever owned but instead someone called carlos&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;My credit card don't let me cancel or block the transaction as I've apparently authorised it, but to me this is a clear cause of someone fraudulently using my account details to setup the account.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can somebody here please advise how I block an account that is being paid for from my card details?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Many thanks in advance.&lt;/P&gt;</description>
      <pubDate>Fri, 24 Nov 2023 11:41:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Fraudulent-Transaction/m-p/732227#M27051</guid>
      <dc:creator>davidsworlduk</dc:creator>
      <dc:date>2023-11-24T11:41:37Z</dc:date>
    </item>
    <item>
      <title>Re: Fraudulent Transaction</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Fraudulent-Transaction/m-p/732239#M27053</link>
      <description>&lt;P&gt;So sorry to hear about the situation, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1771786"&gt;@davidsworlduk&lt;/a&gt;.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Since this is related to a billing request, can I log a ticket for you to this &lt;A href="https://www.dropbox.com/account/general" target="_blank"&gt;email address&lt;/A&gt;, so that we can check this internally?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Unfortunately, we don’t have account visibility on the forum, so there’s not much we can do here about this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know.&lt;/P&gt;</description>
      <pubDate>Fri, 24 Nov 2023 11:40:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Fraudulent-Transaction/m-p/732239#M27053</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-11-24T11:40:37Z</dc:date>
    </item>
    <item>
      <title>Re: Fraudulent Transaction</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Fraudulent-Transaction/m-p/732240#M27054</link>
      <description>Yes please do, thank you Nancy</description>
      <pubDate>Fri, 24 Nov 2023 11:46:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Fraudulent-Transaction/m-p/732240#M27054</guid>
      <dc:creator>davidsworlduk</dc:creator>
      <dc:date>2023-11-24T11:46:57Z</dc:date>
    </item>
    <item>
      <title>Re: Fraudulent Transaction</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Fraudulent-Transaction/m-p/732263#M27055</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1771786"&gt;@davidsworlduk&lt;/a&gt;, I’ve opened a ticket for you.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Please check it, when you have some free time, and reply back to me.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Cheers!&lt;/P&gt;</description>
      <pubDate>Fri, 24 Nov 2023 15:20:23 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Fraudulent-Transaction/m-p/732263#M27055</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-11-24T15:20:23Z</dc:date>
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