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    <title>topic I got charged for a plan I didn't order in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-got-charged-for-a-plan-I-didn-t-order/m-p/732569#M27085</link>
    <description>&lt;P&gt;I have been using Dropbox for 4 years, paying USD 125 every 9/1. this year besides USD 125 on 9/1 they charged me USD 180 on 10/1. I spent whole October - 30 emails and DROPBOX stated it was NOT A DROPBOX CHARGE. I talked to 15 different people, including senior advisors. they asked me to open a dispute with my bank. 4 weeks later my bank provided me evidence from VISA it was a DROPBOX CHARGE. DROPBOX TEAM ADMITED IT WAS A DROPBOX CHARGE - NO ONE KNEW WHAT WAS IT FOR. TODAY IT IS ALREADY 40 EMAILS AND OVER 2 MONTHS AND I KNOW I WAS CHARGED FOR A SERVICE I NEVER ORDERED, NEVER USED AND CAN NOT BE REFUNDED. Should I continue discussion and get another nice email from another person, who doesnt know my case that she/he would help me? should I spend 2-3 hours talking to Dropbox, or simply pay for service I did not order / use?&lt;/P&gt; 
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Mon, 27 Nov 2023 11:37:06 GMT</pubDate>
    <dc:creator>Peter Sperski</dc:creator>
    <dc:date>2023-11-27T11:37:06Z</dc:date>
    <item>
      <title>I got charged for a plan I didn't order</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-got-charged-for-a-plan-I-didn-t-order/m-p/732569#M27085</link>
      <description>&lt;P&gt;I have been using Dropbox for 4 years, paying USD 125 every 9/1. this year besides USD 125 on 9/1 they charged me USD 180 on 10/1. I spent whole October - 30 emails and DROPBOX stated it was NOT A DROPBOX CHARGE. I talked to 15 different people, including senior advisors. they asked me to open a dispute with my bank. 4 weeks later my bank provided me evidence from VISA it was a DROPBOX CHARGE. DROPBOX TEAM ADMITED IT WAS A DROPBOX CHARGE - NO ONE KNEW WHAT WAS IT FOR. TODAY IT IS ALREADY 40 EMAILS AND OVER 2 MONTHS AND I KNOW I WAS CHARGED FOR A SERVICE I NEVER ORDERED, NEVER USED AND CAN NOT BE REFUNDED. Should I continue discussion and get another nice email from another person, who doesnt know my case that she/he would help me? should I spend 2-3 hours talking to Dropbox, or simply pay for service I did not order / use?&lt;/P&gt; 
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 27 Nov 2023 11:37:06 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-got-charged-for-a-plan-I-didn-t-order/m-p/732569#M27085</guid>
      <dc:creator>Peter Sperski</dc:creator>
      <dc:date>2023-11-27T11:37:06Z</dc:date>
    </item>
    <item>
      <title>Re: I got charged for a plan I didn't order</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-got-charged-for-a-plan-I-didn-t-order/m-p/732577#M27086</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1751490"&gt;@Peter Sperski&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;As it sounds like you've been in contact with the support team, have you provided them with this information in reply to one of the tickets with the specialist team?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further.&lt;/P&gt;</description>
      <pubDate>Mon, 27 Nov 2023 11:37:09 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-got-charged-for-a-plan-I-didn-t-order/m-p/732577#M27086</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-11-27T11:37:09Z</dc:date>
    </item>
    <item>
      <title>Re: I got charged for a plan I didn't order</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-got-charged-for-a-plan-I-didn-t-order/m-p/732589#M27089</link>
      <description>&lt;P&gt;all details have been provided over 40 times... unfortunately to over 20 different people... Every time I have to start from the begining.&lt;/P&gt;&lt;P&gt;why your team insisted that charge did not belong to Dropbox over 30 times and after I asked bank to investigate with visa, Dropbox confirmed it was Dropbox charge...&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;to be honest I do not believe I will get my money back.&lt;/P&gt;</description>
      <pubDate>Mon, 27 Nov 2023 12:16:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-got-charged-for-a-plan-I-didn-t-order/m-p/732589#M27089</guid>
      <dc:creator>Peter Sperski</dc:creator>
      <dc:date>2023-11-27T12:16:25Z</dc:date>
    </item>
    <item>
      <title>Re: I got charged for a plan I didn't order</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-got-charged-for-a-plan-I-didn-t-order/m-p/732595#M27092</link>
      <description>&lt;P&gt;We appreciate the feedback. I can see in a recent ticket that the support team were able to locate your payment, and are looking into it further.&lt;/P&gt;</description>
      <pubDate>Mon, 27 Nov 2023 12:58:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-got-charged-for-a-plan-I-didn-t-order/m-p/732595#M27092</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-11-27T12:58:08Z</dc:date>
    </item>
    <item>
      <title>Re: I got charged for a plan I didn't order</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-got-charged-for-a-plan-I-didn-t-order/m-p/739518#M27885</link>
      <description>&lt;P&gt;Dropbox after 1 month of exchanging emails stated that it was not a Dropbox charge and a senior consultant asked me to open a dispute with my bank. My bank proved that it was a Dropbox charge. Long story short - I've got my refund, but after 2 months of exchanging dozens of emails and chats. this community is the same as Dropbox chat - wasting of time.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 28 Dec 2023 02:55:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-got-charged-for-a-plan-I-didn-t-order/m-p/739518#M27885</guid>
      <dc:creator>Peter Sperski</dc:creator>
      <dc:date>2023-12-28T02:55:39Z</dc:date>
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