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  <channel>
    <title>topic Can’t cancel subscription as my email is deleted in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-subscription-as-my-email-is-deleted/m-p/740185#M27940</link>
    <description>&lt;P&gt;Hello,&lt;BR /&gt;I have a Dropbox account which created by the mail of past company which I’ve left almost 1 years ago.&lt;BR /&gt;But the account still has my credit card info and Dropbox has been charging my card.&lt;BR /&gt;&lt;BR /&gt;&lt;/P&gt;&lt;P class=""&gt;I cannot log-in as the business email address which is no longer in existence and cannot be recovered, also not able to login in any other way, which means that I can’t cancel the subscription by myself.&lt;/P&gt;&lt;P&gt;&lt;BR /&gt;Plus, it’s worth to be mentioned that I’ve already sent a message through Dropbox Support to notice the situation and ask for cancelling the plan on 2023/09/17, which the message is written in Mandarin.&lt;BR /&gt;&lt;BR /&gt;But I haven’t received any response till now, which means that:&lt;BR /&gt;&lt;STRONG&gt;1.&amp;nbsp;Due to the problem of not able to login to Dropbox, my subscription is unwanted but still ongoing.&lt;/STRONG&gt;&lt;BR /&gt;&lt;STRONG&gt;2. The request of cancelling the subscription I sent through Dropbox Support on 2023/09/17 is still pending, and the problem has not be solved.&lt;/STRONG&gt;&lt;BR /&gt;&lt;BR /&gt;With situations above, I would like to ask Is there anyway to:&lt;/P&gt;&lt;P&gt;&lt;BR /&gt;&lt;STRONG&gt;1. Cancel the subscription of the account.&lt;/STRONG&gt;&lt;BR /&gt;&lt;STRONG&gt;2. Receive the refund of lastest payment (because I’ve sent the request on 2023/09/17 to notice the situation, but haven’t received any response.)&lt;/STRONG&gt;&lt;BR /&gt;&lt;BR /&gt;Any help would be appreciated.&lt;BR /&gt;Thanks!&lt;/P&gt;</description>
    <pubDate>Mon, 01 Jan 2024 11:45:24 GMT</pubDate>
    <dc:creator>Tobychc</dc:creator>
    <dc:date>2024-01-01T11:45:24Z</dc:date>
    <item>
      <title>Can’t cancel subscription as my email is deleted</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-subscription-as-my-email-is-deleted/m-p/740185#M27940</link>
      <description>&lt;P&gt;Hello,&lt;BR /&gt;I have a Dropbox account which created by the mail of past company which I’ve left almost 1 years ago.&lt;BR /&gt;But the account still has my credit card info and Dropbox has been charging my card.&lt;BR /&gt;&lt;BR /&gt;&lt;/P&gt;&lt;P class=""&gt;I cannot log-in as the business email address which is no longer in existence and cannot be recovered, also not able to login in any other way, which means that I can’t cancel the subscription by myself.&lt;/P&gt;&lt;P&gt;&lt;BR /&gt;Plus, it’s worth to be mentioned that I’ve already sent a message through Dropbox Support to notice the situation and ask for cancelling the plan on 2023/09/17, which the message is written in Mandarin.&lt;BR /&gt;&lt;BR /&gt;But I haven’t received any response till now, which means that:&lt;BR /&gt;&lt;STRONG&gt;1.&amp;nbsp;Due to the problem of not able to login to Dropbox, my subscription is unwanted but still ongoing.&lt;/STRONG&gt;&lt;BR /&gt;&lt;STRONG&gt;2. The request of cancelling the subscription I sent through Dropbox Support on 2023/09/17 is still pending, and the problem has not be solved.&lt;/STRONG&gt;&lt;BR /&gt;&lt;BR /&gt;With situations above, I would like to ask Is there anyway to:&lt;/P&gt;&lt;P&gt;&lt;BR /&gt;&lt;STRONG&gt;1. Cancel the subscription of the account.&lt;/STRONG&gt;&lt;BR /&gt;&lt;STRONG&gt;2. Receive the refund of lastest payment (because I’ve sent the request on 2023/09/17 to notice the situation, but haven’t received any response.)&lt;/STRONG&gt;&lt;BR /&gt;&lt;BR /&gt;Any help would be appreciated.&lt;BR /&gt;Thanks!&lt;/P&gt;</description>
      <pubDate>Mon, 01 Jan 2024 11:45:24 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-subscription-as-my-email-is-deleted/m-p/740185#M27940</guid>
      <dc:creator>Tobychc</dc:creator>
      <dc:date>2024-01-01T11:45:24Z</dc:date>
    </item>
    <item>
      <title>Re: Can’t cancel subscription as my email is deleted</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-subscription-as-my-email-is-deleted/m-p/740186#M27941</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1789250"&gt;@Tobychc&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;Can’t cancel subscription as my email is deleted &lt;BR /&gt;&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;The only way to cancel if you're unable to sign in to the account is to contact Support directly. If you've already done that you should have received a ticket number. Reply here with that ticket number and a Dropboxer may be able to check the status of the ticket when they return to the office after the holiday.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you don't have a ticket number, visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
      <pubDate>Mon, 01 Jan 2024 05:49:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-subscription-as-my-email-is-deleted/m-p/740186#M27941</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2024-01-01T05:49:13Z</dc:date>
    </item>
    <item>
      <title>Re: Can’t cancel subscription as my email is deleted</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-subscription-as-my-email-is-deleted/m-p/740196#M27942</link>
      <description>&lt;P&gt;Hi Rich,&lt;BR /&gt;Thank you for your kind reply which really helps me a lot!!&lt;BR /&gt;Yes, I contacted&amp;nbsp;&lt;SPAN&gt;Support&amp;nbsp;directly for several times, however I haven't receive any ticket number of them instead of receive the message "Thanks, We'll be in touch", just like the screenshot below.&lt;BR /&gt;&lt;BR /&gt;I entered&amp;nbsp;the Support page&amp;nbsp;and make sure I was not signed into a Dropbox account, and filled up the form again, however I just received the same message without any ticket number again...&lt;BR /&gt;&lt;BR /&gt;May I ask how to receive the ticket number?&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2024-01-01 18.37.30.png" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/43120i6DAA8A560581B4DE/image-size/medium?v=v2&amp;amp;px=400" role="button" title="2024-01-01 18.37.30.png" alt="2024-01-01 18.37.30.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt; &lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;&lt;BR /&gt;&lt;BR /&gt;&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 01 Jan 2024 10:44:27 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-subscription-as-my-email-is-deleted/m-p/740196#M27942</guid>
      <dc:creator>Tobychc</dc:creator>
      <dc:date>2024-01-01T10:44:27Z</dc:date>
    </item>
    <item>
      <title>Re: Can’t cancel subscription as my email is deleted</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-subscription-as-my-email-is-deleted/m-p/740309#M27950</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1789250"&gt;@Tobychc&lt;/a&gt;&lt;/SPAN&gt; - sorry to jump in here, but I just wanted to mention that you should have received an email from the support team in your email's inbox with a ticket ID for your reference. The email address would be the one you filled in the form when first submitting your ticket.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you can't find it in your inbox, you can also check your email's spam/junk folder too.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 02 Jan 2024 13:00:41 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-subscription-as-my-email-is-deleted/m-p/740309#M27950</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-01-02T13:00:41Z</dc:date>
    </item>
    <item>
      <title>Email address and service provider no longer in existence</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-subscription-as-my-email-is-deleted/m-p/741976#M28125</link>
      <description>&lt;P&gt;I thought I had cancelled my subscription but payments still being deducted. I can no longer log in as email and service provider no longer exist&lt;/P&gt;</description>
      <pubDate>Mon, 08 Jan 2024 23:48:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-subscription-as-my-email-is-deleted/m-p/741976#M28125</guid>
      <dc:creator>LozT</dc:creator>
      <dc:date>2024-01-08T23:48:25Z</dc:date>
    </item>
    <item>
      <title>Re: Email address and service provider no longer in existence</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-subscription-as-my-email-is-deleted/m-p/741980#M28126</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1750959"&gt;@LozT&lt;/a&gt;, let's jump right into this!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you tried to contact Dropbox Support directly for this in order for them to help you with the cancellation?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can visit the &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;Support page&lt;/A&gt; while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know more!&lt;/P&gt;</description>
      <pubDate>Mon, 08 Jan 2024 23:57:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-subscription-as-my-email-is-deleted/m-p/741980#M28126</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-01-08T23:57:08Z</dc:date>
    </item>
    <item>
      <title>Cancellation</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-subscription-as-my-email-is-deleted/m-p/743157#M28242</link>
      <description>&lt;P&gt;I had previously cancelled my subscription and Dropbox was automatically removed from my computer. I am still getting charged a monthly fee. The email used is no longer in existence and neither is the service provider. THIS IS NOT COOL DROPBOX !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!&lt;/P&gt;</description>
      <pubDate>Sat, 13 Jan 2024 02:23:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-subscription-as-my-email-is-deleted/m-p/743157#M28242</guid>
      <dc:creator>LozT</dc:creator>
      <dc:date>2024-01-13T02:23:31Z</dc:date>
    </item>
    <item>
      <title>Re: Cancellation</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-subscription-as-my-email-is-deleted/m-p/743403#M28243</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1750959"&gt;@LozT&lt;/a&gt;&lt;/SPAN&gt;, sorry to hear about this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I can see that Megan replied to your original post about this issue last Tuesday.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I moved this post under it for easy access, can you please take a look at her reply?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks.&lt;/P&gt;</description>
      <pubDate>Mon, 15 Jan 2024 06:32:27 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-subscription-as-my-email-is-deleted/m-p/743403#M28243</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-01-15T06:32:27Z</dc:date>
    </item>
    <item>
      <title>Re: Cancellation</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-subscription-as-my-email-is-deleted/m-p/745726#M28414</link>
      <description>&lt;P&gt;I have done this 3 times and nothing. If I am not logged in how do they respond to me if the email address does not exist.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sat, 20 Jan 2024 05:50:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-subscription-as-my-email-is-deleted/m-p/745726#M28414</guid>
      <dc:creator>LozT</dc:creator>
      <dc:date>2024-01-20T05:50:14Z</dc:date>
    </item>
    <item>
      <title>Dropbox has been cancelled but I still being charged a monthly fee</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-subscription-as-my-email-is-deleted/m-p/745730#M28427</link>
      <description>&lt;P&gt;I cancelled my dropbox which was automatically removed from my computer months ago. I ma still being charged monthly. The email address is no longer in existence. Support has said to use support direct without logging in. I have done this but how are they going to contact me if the email no longer exists. Why can't I just contact a dropbox support member directly to explain? NOT HAPPY&lt;/P&gt;</description>
      <pubDate>Sat, 20 Jan 2024 06:33:38 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-subscription-as-my-email-is-deleted/m-p/745730#M28427</guid>
      <dc:creator>LozT</dc:creator>
      <dc:date>2024-01-20T06:33:38Z</dc:date>
    </item>
    <item>
      <title>Re: Cancellation</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-subscription-as-my-email-is-deleted/m-p/746423#M28488</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1750959"&gt;@LozT&lt;/a&gt;&lt;/SPAN&gt;, if you follow the steps I provided above, you should be able to contact our Support team directly.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, you can use a current email address that you need to be contacted to, that way you can receive our emails.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you have any questions, let me know!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 22 Jan 2024 13:29:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-subscription-as-my-email-is-deleted/m-p/746423#M28488</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-01-22T13:29:12Z</dc:date>
    </item>
    <item>
      <title>Re: Cancellation</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-subscription-as-my-email-is-deleted/m-p/748119#M28656</link>
      <description>&lt;P&gt;I followed those steps twice and still no replies. I got charged the fee again yesterday&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 31 Jan 2024 01:34:18 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-subscription-as-my-email-is-deleted/m-p/748119#M28656</guid>
      <dc:creator>LozT</dc:creator>
      <dc:date>2024-01-31T01:34:18Z</dc:date>
    </item>
    <item>
      <title>Re: Cancellation</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-subscription-as-my-email-is-deleted/m-p/748131#M28657</link>
      <description>&lt;P&gt;I'm really sorry to hear about this, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1750959"&gt;@LozT&lt;/a&gt;&lt;/SPAN&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you give us the ticket number for the most recent ticket that you opened, so we can look into this on our end as well?&lt;/P&gt;</description>
      <pubDate>Wed, 31 Jan 2024 02:20:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-subscription-as-my-email-is-deleted/m-p/748131#M28657</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-01-31T02:20:55Z</dc:date>
    </item>
    <item>
      <title>Re: Cancellation</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-subscription-as-my-email-is-deleted/m-p/748138#M28658</link>
      <description>&lt;P&gt;I didn't get a ticket number&lt;/P&gt;</description>
      <pubDate>Wed, 31 Jan 2024 03:21:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-subscription-as-my-email-is-deleted/m-p/748138#M28658</guid>
      <dc:creator>LozT</dc:creator>
      <dc:date>2024-01-31T03:21:10Z</dc:date>
    </item>
    <item>
      <title>Re: Cancellation</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-subscription-as-my-email-is-deleted/m-p/748152#M28660</link>
      <description>&lt;P&gt;No worries &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1750959"&gt;@LozT&lt;/a&gt;&lt;/SPAN&gt;!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I just reached out via email, and I'll be happy to see you there.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Cheers!&lt;/P&gt;</description>
      <pubDate>Wed, 31 Jan 2024 05:50:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-subscription-as-my-email-is-deleted/m-p/748152#M28660</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-01-31T05:50:42Z</dc:date>
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